Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq

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Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq

This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorpora...

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Bibliographic Details
Main Authors:	Jaafar, Harlina Suzana, Rafiq, Mohammed
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA Cawangan Pahang 2005
Subjects:	Industry Business logistics Business analysts
Online Access:	https://ir.uitm.edu.my/id/eprint/31532/

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