Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq
This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorpora...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Pahang
2005
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| Online Access: | https://ir.uitm.edu.my/id/eprint/31532/ |
| _version_ | 1848807784597946368 |
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| author | Jaafar, Harlina Suzana Rafiq, Mohammed |
| author_facet | Jaafar, Harlina Suzana Rafiq, Mohammed |
| author_sort | Jaafar, Harlina Suzana |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorporates Logistics Service Quality (LSQ) framework (Mentzer et al (2001), which is the recent scale for measuring logistics service quality developed in a single firm in the United States that was rigorously tested. It also explores the causal relationships among the dimensions that make up relationship quality that was previously considered as a global measure and by considering commitment as the critical outcome dimension. |
| first_indexed | 2025-11-14T22:48:20Z |
| format | Article |
| id | uitm-31532 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:48:20Z |
| publishDate | 2005 |
| publisher | Universiti Teknologi MARA Cawangan Pahang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-315322021-01-07T06:56:03Z https://ir.uitm.edu.my/id/eprint/31532/ Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq gadingss Jaafar, Harlina Suzana Rafiq, Mohammed Industry Business logistics Business analysts This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorporates Logistics Service Quality (LSQ) framework (Mentzer et al (2001), which is the recent scale for measuring logistics service quality developed in a single firm in the United States that was rigorously tested. It also explores the causal relationships among the dimensions that make up relationship quality that was previously considered as a global measure and by considering commitment as the critical outcome dimension. Universiti Teknologi MARA Cawangan Pahang 2005-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/31532/1/31532.pdf Jaafar, Harlina Suzana and Rafiq, Mohammed (2005) Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq. (2005) Gading Business and Management Journal <https://ir.uitm.edu.my/view/publication/Gading_Business_and_Management_Journal.html>, 9 (1). pp. 65-79. ISSN 2600-7568 https://gadingssuitm.com/ |
| spellingShingle | Industry Business logistics Business analysts Jaafar, Harlina Suzana Rafiq, Mohammed Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq |
| title | Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq |
| title_full | Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq |
| title_fullStr | Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq |
| title_full_unstemmed | Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq |
| title_short | Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq |
| title_sort | logistics service quality and commitment in third party logistics / harlina suzana jaafar and mohammed rafiq |
| topic | Industry Business logistics Business analysts |
| url | https://ir.uitm.edu.my/id/eprint/31532/ https://ir.uitm.edu.my/id/eprint/31532/ |