A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz
This research paper is study on the impact of service quality in Employees Provident Fund (EPF) at Jalan Raja Laut, Kuala Lumpur and the purpose of this study is to measure the level of satisfaction of customers towards EPF services. This study also will identify the overall service quality level th...
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| Format: | Student Project |
| Language: | English |
| Published: |
2008
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| Online Access: | https://ir.uitm.edu.my/id/eprint/31473/ |
| _version_ | 1848807768132157440 |
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| author | Abd Aziz, Syaratul Ain |
| author_facet | Abd Aziz, Syaratul Ain |
| author_sort | Abd Aziz, Syaratul Ain |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This research paper is study on the impact of service quality in Employees Provident Fund (EPF) at Jalan Raja Laut, Kuala Lumpur and the purpose of this study is to measure the level of satisfaction of customers towards EPF services. This study also will identify the overall service quality level that customer perceived when they doing any transaction with EPF. A total of 50 respondents were selected to answer questionnaires and the findings can be concluded to identify the level of satisfaction of customer perceived and how the organization should improve their services. |
| first_indexed | 2025-11-14T22:48:04Z |
| format | Student Project |
| id | uitm-31473 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:48:04Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-314732020-09-10T07:26:42Z https://ir.uitm.edu.my/id/eprint/31473/ A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz Abd Aziz, Syaratul Ain Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction This research paper is study on the impact of service quality in Employees Provident Fund (EPF) at Jalan Raja Laut, Kuala Lumpur and the purpose of this study is to measure the level of satisfaction of customers towards EPF services. This study also will identify the overall service quality level that customer perceived when they doing any transaction with EPF. A total of 50 respondents were selected to answer questionnaires and the findings can be concluded to identify the level of satisfaction of customer perceived and how the organization should improve their services. 2008 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/31473/1/31473.pdf Abd Aziz, Syaratul Ain (2008) A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. (2008) [Student Project] <http://terminalib.uitm.edu.my/31473.pdf> (Unpublished) |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Abd Aziz, Syaratul Ain A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz |
| title | A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz |
| title_full | A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz |
| title_fullStr | A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz |
| title_full_unstemmed | A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz |
| title_short | A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz |
| title_sort | study on the impact of service quality in epf / syaratul ain abd aziz |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction |
| url | https://ir.uitm.edu.my/id/eprint/31473/ |