A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim

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A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim

The purposes of this study are to find out that either the services given meet the tenants’ needs and wants or not and the most important factor that the tenants put it as the first reason they having a business with Port of Tanjung Pelepas. This study, thus have the following objectives : 1) To...

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Bibliographic Details
Main Author:	Abd Rahim, Sufiah Hayati
Format:	Student Project
Language:	English
Published:	2009
Subjects:	Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/31405/

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