TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim
Organizations cannot exist without customers. As such, the customer must be the central focus of the organization. The purpose of this research is to study the TNB Payment System (Billing) and Customer Satisfaction at TNB Banda Kaba Malacca. This research also will determine whether customers are sa...
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| Format: | Student Project |
| Language: | English |
| Published: |
2009
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| Online Access: | https://ir.uitm.edu.my/id/eprint/31401/ |
| _version_ | 1848807748734550016 |
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| author | Halim, Solihaton Hanim |
| author_facet | Halim, Solihaton Hanim |
| author_sort | Halim, Solihaton Hanim |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Organizations cannot exist without customers. As such, the customer must be the central focus of the organization. The purpose of this research is to study the TNB Payment System (Billing) and Customer Satisfaction at TNB Banda Kaba Malacca. This research also will determine whether customers are satisfied with service provided by TNB Banda Kaba Malacca. In this study, the researcher collects the information from interview, observation, website and secondary data such as journal, article, annual report and text book. This study will help TNB Banda Kaba Malacca to identify their weakness in order to achieve the level of customer satisfaction toward payment system at TNB Banda Kaba Malacca. The study utilized questionnaire as the instrument for collecting data. Questionnaires have been distributed to 30 respondents. Our respondents grouped into two with 5 of them from internal staff and 25 respondents from public (customer). In conclusion some suggestion and strategies have been made to minimize the problem occur in TNB. This is important because it will improve the profit and service quality of Tenaga Nasional Berhad (TNB). From the analysis researcher have identify that the significant relationship between TNB payment system (billing) and level of customer satisfaction towards TNB staff. |
| first_indexed | 2025-11-14T22:47:45Z |
| format | Student Project |
| id | uitm-31401 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:47:45Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-314012020-09-10T06:19:09Z https://ir.uitm.edu.my/id/eprint/31401/ TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim Halim, Solihaton Hanim Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Organizations cannot exist without customers. As such, the customer must be the central focus of the organization. The purpose of this research is to study the TNB Payment System (Billing) and Customer Satisfaction at TNB Banda Kaba Malacca. This research also will determine whether customers are satisfied with service provided by TNB Banda Kaba Malacca. In this study, the researcher collects the information from interview, observation, website and secondary data such as journal, article, annual report and text book. This study will help TNB Banda Kaba Malacca to identify their weakness in order to achieve the level of customer satisfaction toward payment system at TNB Banda Kaba Malacca. The study utilized questionnaire as the instrument for collecting data. Questionnaires have been distributed to 30 respondents. Our respondents grouped into two with 5 of them from internal staff and 25 respondents from public (customer). In conclusion some suggestion and strategies have been made to minimize the problem occur in TNB. This is important because it will improve the profit and service quality of Tenaga Nasional Berhad (TNB). From the analysis researcher have identify that the significant relationship between TNB payment system (billing) and level of customer satisfaction towards TNB staff. 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/31401/1/31401.pdf Halim, Solihaton Hanim (2009) TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim. (2009) [Student Project] <http://terminalib.uitm.edu.my/31401.pdf> (Unpublished) |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Halim, Solihaton Hanim TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim |
| title | TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim |
| title_full | TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim |
| title_fullStr | TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim |
| title_full_unstemmed | TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim |
| title_short | TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim |
| title_sort | tnb payment system (billing) and customer satisfaction: a case study of tnb banda kaba melaka / solihaton hanim halim |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction |
| url | https://ir.uitm.edu.my/id/eprint/31401/ |