A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan

QR Code

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan

The objectives of this research are to analyze the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd, to identify a significant relationship between complaint management and satisfaction and to justify significant relationship between quality of services and cus...

Full description

Bibliographic Details
Main Author:	Raujan, Siti Zanita
Format:	Student Project
Language:	English
Published:	2010
Subjects:	Consumer satisfaction Customer services. Customer relations Consumer complaints. Complaint letters
Online Access:	https://ir.uitm.edu.my/id/eprint/31394/

Similar Items

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal
by: Nek Ahmad Kamal, Nik Shila Azwin
Published: (2006)

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang
by: Bujang, Norlisha
Published: (2010)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan
by: Ahmad Johan, Azizah
Published: (2010)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien
by: Ahmad Shafien, Fatin Nadhirah
Published: (2014)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]
by: Mohd Salleh, Mohammad Zaim, et al.
Published: (2018)

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
by: Luqman, Aqashah Shahren
Published: (2013)

A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef
by: Abdul Mutalef, Noor Arbaah
Published: (2007)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar
by: Omar, Nor Hashimah
Published: (2005)

Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]
by: Zainol, Noorliza, et al.
Published: (2014)

Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
by: Nordin, Hasmah, et al.
Published: (2012)

Streamyx complain by customers: a case study of Telekom Malaysia Berhad / Mohd Syafiq Ishak
by: Ishak, Mohd Syafiq
Published: (2010)

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
by: Mahassan, Nur Syahirah
Published: (2011)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
by: Chinedu, Anyanwu Hilary
Published: (2017)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
by: A. Rahman, Mohd. Khirzanbadzli
Published: (2016)

Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia
by: Mat, Azmi
Published: (2013)

Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
by: Sharma, Piyush, et al.
Published: (2010)

Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris
by: Waris, Norliana
Published: (2011)

The impact of integrated TQM and interactivity on customer retention process
by: Faed, Alireza
Published: (2011)

Intelligent CRM on the cloud
by: Faed, Alireza, et al.
Published: (2010)

Comparing restaurant service failure and recovery between online and offline complaint channels
by: Chan, Wei Leong
Published: (2013)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
by: Zainudin, Syazwani
Published: (2011)

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa
by: Isa, Rafidah
Published: (2007)

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali
by: Ghazali, Norhaini
Published: (2011)

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin
by: Nordin, Norahayu
Published: (2011)

The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar
by: Anuwar, Assma Nuraina
Published: (2018)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris
by: ldris, Noor Affendy
Published: (2001)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad
by: Mohamad, Aini Tasnim
Published: (2008)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli
by: Ku Muhamad, Ku Muhamad Ariffuddin, et al.
Published: (2016)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman
by: Abdul Rahman, Mohd Fadzli
Published: (2006)

Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin
by: Zainudin, Afeira Helena
Published: (2008)

Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah
by: Ahmad Zahdi, Azura, et al.
Published: (2020)

The Effect of Perceived Justice on Customer Complaint Behavior
by: Zebeib, Mayan
Published: (2006)

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
by: Omar, Normayanti
Published: (2001)

Evaluating potential market acceptance of biomedical services of Pride Outlet Sdn Bhd / Alya Izzatti Azmin, Nik Nur Amalin Nadia Azmi and Nurfarain Hafifie Abd Rashid
by: Azmin, Alya Izzatti, et al.
Published: (2018)

Offshore Outsourcing of Customer Services - Boon or Bane?
by: Sharma, Piyush
Published: (2012)

A study on the effectiveness of Customer Relationship Management (CRM) at Takaful Ikhlas Sdn Bhd / Norlela Abdul Halim
by: Abdul Halim, Norlela
Published: (2011)

A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus
by: Primus, Jodie Kessy
Published: (2008)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun
by: Harun, Hashidah
Published: (2009)

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal
by: Zainal, Nur Farezza
Published: (2011)