The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail

QR Code

The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail

In the present retail outlet scenario, service quality is a vital competitive policy to keep customer support and build great base. Retail outlets nowadays are trying to win customer satisfaction by providing enhanced quality services. This research paper attempts to identify the relationship betwee...

Full description

Bibliographic Details
Main Author:	Ismail, Siti Radhiah
Format:	Student Project
Language:	English
Published:	2014
Subjects:	Consumer satisfaction Customer services. Customer relations Shopping centers. Shopping malls
Online Access:	https://ir.uitm.edu.my/id/eprint/31362/

Similar Items

Determinants of job satisfaction among employees at Parkson Mahkota Parade, Melaka / Halimatul Sadiah Abd. Ghafar
by: Abd. Ghafar, Halimatul Sadiah
Published: (2013)

A study on the effectiveness of promotional tools practiced by Parkson Grand Mahkota Parade / Nursyahriah Aini Khirudin
by: Khirudin, Nursyahriah Aini
Published: (2014)

The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli
by: Ramli, Norshazliza
Published: (2009)

The impact of servicescape towards repatronage intentions among Generation Y in shopping malls in Bandaraya Melaka / Muhammad Faiz Mustafa
by: Mustafa, Muhammad Faiz
Published: (2016)

A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim
by: Ibrahim, Siti Fatimah
Published: (2013)

The effectiveness of tamagotchi purchase with purchase (PWP) promotion at Parkson Grand Sungei Wang Plaza, Kuala Lumpur / Anita Daud
by: Daud, Anita
Published: (1997)

Customers' perceptions towards Mid Valley Megamall's servicescapes in 2008 / Nur Fazliana Mohd Zuki
by: Mohd ZukiNur Fazliana Mohd Zuki, Nur Fazliana
Published: (2008)

The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba
by: Mohd Faizal, Faizattul Dara Naquiah, et al.
Published: (2013)

Factors influencing customers visiting shopping malls in Kuala Lumpur / Azlina Shahabuddin and Noor Rosnani Osman
by: Shahabuddin, Azlina, et al.
Published: (2015)

Users' satisfaction on parking facility in shopping complexes in Penang / Siti Zulaikha Wan Ibrahim
by: Siti Zulaikha, Wan Ibrahim
Published: (2018)

A study on the effectiveness of the utilization of gondola ends at Gents and Sports Department Giant Cash and Carry Subang / Azamimah Muhadi
by: Muhadi, Azamimah
Published: (1998)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
by: Mohd Ayub, Siti Hajjar
Published: (2015)

Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi
by: Wilfred, Barbara, et al.
Published: (2014)

Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini
by: Rozaini, Fairuz Ayuni
Published: (2010)

Tourist shopping behavior : a case of Shanghai outbound tourists / Yingzhi Guo...[et al.]
by: Guo, Yingzhi, et al.
Published: (2009)

Pengawalan vandalisme keatas rekabentuk kompleks membeli-belah / Rozliani Rosli
by: Rosli, Rozliani
Published: (2002)

Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop
by: Anin, Gloria Ann, et al.
Published: (2014)

Future potential of Plaza Angsana / Julaiyha Nasir
by: Nasir, Julaiyha
Published: (2005)

Consumer attitude toward shopping malls : a study on consumer activities inside shopping malls and consumer shopping orientations
by: Karumanan, Malathi
Published: (2000)

Shopping attributes towards tourists revisit intention to Melaka / Hazeera Hafezah, Noorhashimah E Rahman and Nurliyana Syazwani Zulkefli
by: Hafezah, Hazeera, et al.
Published: (2013)

Mall Mania in India: Changing Consumer Shopping Habits
by: Taneja, Kanika
Published: (2007)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
by: Halim, Siti Salwa
Published: (2015)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]
by: Ismail, Norisfarizan, et al.
Published: (2010)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail
by: Mamat, Mazlina, et al.
Published: (2013)

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
by: Abang Abdulrahman, Abang Zainoren
Published: (2012)

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail
by: Ab Rahman, Noor Amirah, et al.
Published: (2019)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
by: Jaid, Nor Hilmi
Published: (1998)

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
by: Raja Harun, Tengku Wasimah
Published: (2011)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
by: Mohamad Royani, Nurul Syamihah
Published: (2016)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
by: Abd Aziz, Norazilla
Published: (2010)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah
by: Hamzah, Hazlina
Published: (2010)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
by: Karim, Norain
Published: (2011)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
by: Zakaria, Hasbullah
Published: (2008)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
by: Mohd Sharif, Nadiah
Published: (2010)

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
by: Abas, Nurliyana
Published: (2014)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
by: Cho, Sin Win, et al.
Published: (2019)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
by: Zainudin, Syazwani
Published: (2011)

Factors that influencing customer satisfaction towards Melaka River Cruise (MRC) / Nur Faradila Saad
by: Saad, Nur Faradila
Published: (2011)