Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah

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Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah

The purpose of this study is to understand the relationship between service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital. A scale comprising of 21 items of service quality, 15 items of doctors’ communication quality and 9 items of patient satis...

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Bibliographic Details
Main Authors:	Ahmad Zahdi, Azura, Nor Hashim, Nizman Hadi, Syed Mhd Hanafiah, Sharifah Arina
Format:	Thesis
Language:	English
Published:	2020
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/31285/

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