Survey on the satisfaction of municipal services / Zaherawati Zakaria

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Survey on the satisfaction of municipal services / Zaherawati Zakaria

In Malaysia, there has been growing media attention and discussion on cases of poor service quality given by public sector including local government agencies. The agencies involved have been pushed to improve the quality of public service delivery. Realizing that some actions has taken place in...

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Bibliographic Details
Main Author:	Zakaria, Zaherawati
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA, Kedah 2016
Subjects:	Municipal services. Municipal public works
Online Access:	https://ir.uitm.edu.my/id/eprint/31255/

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