Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail

Taxi services in Malaysia have negative image with the passengers because of poor conduct by local taxi drivers such as refusing to use taximeters, fleecing passengers, rudeness with customers, choosing preferred destinations and driving poor maintained taxis. Malaysian taxi services had severely ma...

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Bibliographic Details
Main Authors: Ab Rahman, Noor Amirah, Ghazali, Nur Izzati Syazwani, Wan Ismail, Wan Nor Syazleen
Format: Thesis
Language:English
Published: 2019
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/31254/

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