Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]

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Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]

The main objective of this study is to examine the effects of the adoption of Strategic Management Accounting (SMA) techniques and Information Technology (IT) competency on customer service process performance of Malaysian Local Government Agencies (LGA). Questionnaires were mailed to top managers o...

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Bibliographic Details
Main Authors:	Said, Jamaliah, Wee, Shu Hui, Othman, Rohana, Taylor, Dennis
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA Cawangan Selangor 2012
Subjects:	Accounting. Bookkeeping Managerial accounting Malaysia
Online Access:	https://ir.uitm.edu.my/id/eprint/30983/

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