The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
This study investigate the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd and its subsidiaries. The objectives of this study were to identify the most contributing factors of Total Quality Management towards firm performance at...
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| Format: | Thesis |
| Language: | English |
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2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/30921/ |
| _version_ | 1848807622200786944 |
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| author | Abdul Razak, Nurhanisah |
| author_facet | Abdul Razak, Nurhanisah |
| author_sort | Abdul Razak, Nurhanisah |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This study investigate the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd and its subsidiaries. The objectives of this study were to identify the most contributing factors of Total Quality Management towards firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries and to examine the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries. This study only focus on the three elements of Total Quality Management which were training, customer focus and leadership. The findings of this study indicates that training and leadership had strong, positive relationship towards firm performance. Meanwhile, customer focus had a moderate, positive realationship towards firm performance. This study also found that Total Quality Management had strong, positive relationship towards the firm performance. |
| first_indexed | 2025-11-14T22:45:45Z |
| format | Thesis |
| id | uitm-30921 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:45:45Z |
| publishDate | 2017 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-309212020-06-05T09:48:12Z https://ir.uitm.edu.my/id/eprint/30921/ The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak Abdul Razak, Nurhanisah Total quality management in education. Total quality management in higher education This study investigate the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd and its subsidiaries. The objectives of this study were to identify the most contributing factors of Total Quality Management towards firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries and to examine the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries. This study only focus on the three elements of Total Quality Management which were training, customer focus and leadership. The findings of this study indicates that training and leadership had strong, positive relationship towards firm performance. Meanwhile, customer focus had a moderate, positive realationship towards firm performance. This study also found that Total Quality Management had strong, positive relationship towards the firm performance. 2017 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/30921/1/30921.pdf Abdul Razak, Nurhanisah (2017) The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak. (2017) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan. |
| spellingShingle | Total quality management in education. Total quality management in higher education Abdul Razak, Nurhanisah The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak |
| title | The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak |
| title_full | The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak |
| title_fullStr | The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak |
| title_full_unstemmed | The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak |
| title_short | The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak |
| title_sort | relationship between total quality management and firm performance at kulim technology park coorporation sdn bhd and its subsidiaries / nurhanisah abdul razak |
| topic | Total quality management in education. Total quality management in higher education |
| url | https://ir.uitm.edu.my/id/eprint/30921/ |