The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan

QR Code

The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan

This study investigates the relationship between service quality and customer satisfaction in the Tenaga Nasional Berhad (TNB) with a focus on at Enterprise Wide Risk Management (EWRM). A total of 30 respondents among customer of EWRM were participated in the study. Research questions and objectives...

Full description

Bibliographic Details
Main Author:	Md Azlan, Nurzalina
Format:	Student Project
Language:	English
Published:	2011
Subjects:	Risk management. Risk in industry. Operational risk Market surveys. Including brand choice. Brand loyalty Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/30519/

Similar Items

Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili
by: Roslaili, Lily Suryana
Published: (2011)

Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan
by: Roslan, Siti Nur Fashah
Published: (2011)

Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha
by: Mustapha, Nur Arfah
Published: (2010)

The effect of perceived service recovery justice on customer loyalty: role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob …[et al.]
by: Yaakob, Siti Aisyah, et al.
Published: (2017)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat
by: Mihat, Muhamad Sukur
Published: (2011)

Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan
by: Hasan, Hairul Fadzlee Hisham
Published: (2005)

Role of brand personality and consumer brand identification on hypermarket brand evaluation and loyalty development among Malaysian customers
by: Nikhashemi, Seyed Rajab
Published: (2015)

The impact of the underpinnings of relationship marketing on customer loyalty in Telekom Malaysia / Nurfadhilah Basri
by: Basri, Nurfadhilah
Published: (2008)

The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman
by: Abdul Malek, Rosmalawaty, et al.
Published: (2015)

The effects of brand experience, trust and satisfaction on building brand loyalty - an emphasis study of cosmetic brands in Klang Valley / Nur Syafiqah Aqilah Mohamad Hasim and Saidatul Karimah Zakaria
by: Mohamad Hasim, Nur Syafiqah Aqilah, et al.
Published: (2016)

Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria
by: Zakaria, Mohd Azraf
Published: (2011)

Intervening role of loyalty reward programs and E-word-of-mouth on smartphone brand loyalty in Malaysia
by: Mohammadi, Alireza
Published: (2019)

Passengers’ choice for full-service carrier airlines / Yasmin Kaisah Ahmad Zolkifli
by: Ahmad Zolkifli, Yasmin Kaisah
Published: (2019)

Enterprise-Wide Risk Management (EWRM) implementation, compliance and value creation among Public Listed Companies (PLCs) in Malaysia / Norlida Abdul Manab
by: Abdul Manab, Norlida
Published: (2009)

Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir
by: Che Mat Nasir, Noryusniza
Published: (2011)

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari
by: Jamari, Shahrul Ridzuan
Published: (2018)

The effect of self expressive value and perceived value on Malaysian cosmetic brand loyalty: the mediating role of brand identification & word of mouth / Norzalita Abd Aziz and Hafaz Ngah.
by: Abd Aziz, Norzalita, et al.
Published: (2019)

Factors that contribute to the effectiveness of Perodua customer retention program / Norfa'izah Safaruddin
by: Safaruddin, Norfa'izah
Published: (2007)

The impact of integrated marketing communication towards customer’s brand awareness on food product / Nur Ain Azmy
by: Azmy, Nur Ain
Published: (2019)

Factors that affects Agromas products in terms of brand equity based on retailers perspective at FAMA Tangkak / Khairul Bariah Sharifpuddin
by: Sharifpuddin, Khairul Bariah
Published: (2010)

Brand loyalty on Fast Moving Consumer Goods (FMCG) among office workers in Kuala Lumpur / Nurul Aida Mohamad Nizam
by: Mohamad Nizam, Nurul Aida
Published: (2019)

A study on country of origin image towards the perception of brand equity among Malaysians / Mohd Naguib Ainuddin Kamalludin
by: Kamalludin, Mohd Naguib Ainuddin
Published: (2015)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
by: Aldaihani, Faraj Mazyed Faraj
Published: (2021)

Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon
by: Ismon, Ameerah
Published: (2011)

Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim
by: Mohd Salim, Syazwani
Published: (2019)

Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman
by: Kamarun Saman, Nor Atikah
Published: (2011)

Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood
by: Mahmood, Mohd Wahyuddin
Published: (2008)

The impact of servicescape on customer satisfaction and customer loyalty of Hotel Puri Melaka / Tun Frisha Fazara Zulkarnain
by: Zulkarnain, Tun Frisha Fazara
Published: (2009)

The awareness level of employees towards Enterprise Wide Risk Management (EWRM) in Tenaga Nasional Berhad (TNB) Petaling Jaya / Maisara Abdul Rahim
by: Abdul Rahim, Maisara
Published: (2011)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar
by: Mohamad Jaffar, Nurul Huda
Published: (2010)

The effectiveness of promotional tools implemented by Institute of Management Melaka (IMM) / Mohd Fadzil Mohd Daud
by: Mohd Daud, Mohd Fadzil
Published: (2006)

Perception of Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) on customer loyalty towards their products / Radziah Md Ridzuan
by: Md Ridzuan, Radziah
Published: (2009)

Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen
by: Solehen, Siti Sarah
Published: (2018)

The effectiveness of promotional tools to retain customer loyalty at Kedai Mesra Petronas / Noor Sharyina Samsusah
by: Samsusah, Noor Sharyina
Published: (2009)

Factors influencing customer loyalty in choosing Goodhope Hotel Johor Bahru / Siti Fairuz Mohd Hatta
by: Mohd Hatta, Siti Fairuz
Published: (2018)

Factors influencing the behavior of the customers towards the servicescape offered by the Hang Jebat Stadium / Mohammad Fadly Mohamed Mansor
by: Mohamed Mansor, Mohammad Fadly
Published: (2007)

Factor influencing consumers continuity making purchasing decision buy pirated product / Mohd Azlan Bakhari
by: Bakhari, Mohd Azlan
Published: (2013)

Factors influencing local shoppers to shop at global online stores / Rabiatul Ain Md Said
by: Md Said, Rabiatul Ain
Published: (2015)

Evaluation on customer adoption process and brand positioning for Scientige Sdn Bhd in 2007 / Norhaidah Ahmad
by: Ahmad, Norhaidah
Published: (2007)

The problem of customer retention processes practices at TM SME MITC Melaka / Nurulizza Azmi
by: Azmi, Nurulizza
Published: (2011)