A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri

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A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri

The purpose of this case study is to explain how the best ways of handling complaints (billings and payment, installation, and packages offered) can meet the service quality of TM Melaka. These studies are selected from well-known databases- such as “ScienceDirect”, “EBSCOhost” and “Emeraldinsight”....

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Bibliographic Details
Main Author:	Mohamad Nasri, Nurul Nazurah
Format:	Student Project
Language:	English
Published:	2009
Subjects:	Organizational effectiveness. Performance measurement HF Commerce Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/30485/

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