A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri
The purpose of this case study is to explain how the best ways of handling complaints (billings and payment, installation, and packages offered) can meet the service quality of TM Melaka. These studies are selected from well-known databases- such as “ScienceDirect”, “EBSCOhost” and “Emeraldinsight”....
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| Format: | Student Project |
| Language: | English |
| Published: |
2009
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| Online Access: | https://ir.uitm.edu.my/id/eprint/30485/ |
| _version_ | 1848807508451262464 |
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| author | Mohamad Nasri, Nurul Nazurah |
| author_facet | Mohamad Nasri, Nurul Nazurah |
| author_sort | Mohamad Nasri, Nurul Nazurah |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The purpose of this case study is to explain how the best ways of handling complaints (billings and payment, installation, and packages offered) can meet the service quality of TM Melaka. These studies are selected from well-known databases- such as “ScienceDirect”, “EBSCOhost” and “Emeraldinsight”. An observation is done to gather some data and some review of selected books of Service Management have been done through these studies. The paper identifies the gap between theories and what company has practiced to achieve those theories. |
| first_indexed | 2025-11-14T22:43:56Z |
| format | Student Project |
| id | uitm-30485 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:43:56Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-304852020-05-18T02:07:56Z https://ir.uitm.edu.my/id/eprint/30485/ A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri Mohamad Nasri, Nurul Nazurah Organizational effectiveness. Performance measurement HF Commerce Customer services. Customer relations The purpose of this case study is to explain how the best ways of handling complaints (billings and payment, installation, and packages offered) can meet the service quality of TM Melaka. These studies are selected from well-known databases- such as “ScienceDirect”, “EBSCOhost” and “Emeraldinsight”. An observation is done to gather some data and some review of selected books of Service Management have been done through these studies. The paper identifies the gap between theories and what company has practiced to achieve those theories. 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/30485/1/30485.pdf Mohamad Nasri, Nurul Nazurah (2009) A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri. (2009) [Student Project] <http://terminalib.uitm.edu.my/30485.pdf> (Unpublished) |
| spellingShingle | Organizational effectiveness. Performance measurement HF Commerce Customer services. Customer relations Mohamad Nasri, Nurul Nazurah A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri |
| title | A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri |
| title_full | A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri |
| title_fullStr | A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri |
| title_full_unstemmed | A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri |
| title_short | A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri |
| title_sort | case study of service quality towards tm, mitc melaka for year 2007 / nurul nazurah mohamad nasri |
| topic | Organizational effectiveness. Performance measurement HF Commerce Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/30485/ |