Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof

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Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof

The important issue of this research is to determine on service quality that affecting customer’s satisfaction in insurance industry. These means is there any relationship between all the independent variables with the dependent variable. This research basically focuses on the insurance policyholder...

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Bibliographic Details
Main Author:	Yusof, Nurul Nadia
Format:	Student Project
Language:	English
Published:	2010
Subjects:	Consumer satisfaction Customer services. Customer relations Insurance
Online Access:	https://ir.uitm.edu.my/id/eprint/30463/

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