A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli

QR Code

A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli

Satisfaction is an ambiguous and abstract concept and the actual expression of the situation of satisfaction will vary from person to person and service to service (R.Kantsperger and Werner,2005) . Beside, Customer satisfaction is affect organization differently, in different context of services. St...

Full description

Bibliographic Details
Main Author:	Roseli, Nurul Fazareen
Format:	Student Project
Language:	English
Published:	2009
Subjects:	HF Commerce Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/30433/

Similar Items

Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad
by: Fuad, Nor Fadillah
Published: (2011)

A study on the factos that influence ASNB brand loyalty / Nik Nur Aswad Nik Sulaiman
by: Nik Sulaiman, Nik Nur Aswad
Published: (2011)

A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar
by: Abu Bakar, Roslina
Published: (2011)

The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah
by: Abdullah, Siti Zuana
Published: (2018)

The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin
by: Mohamed Tajuddin, Fatimah
Published: (2007)

The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari
by: Johari, Nur Afifah
Published: (2015)

A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria
by: Zakaria, Nor Hazliza
Published: (2009)

The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias
by: Mohd Alias, Noor Shazila
Published: (2006)

Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar
by: Jaafar, Muhammad Arif
Published: (2019)

Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh
by: Jusoh, Roselini
Published: (2009)

The relationship between supplementary services and customer satisfaction at Intekma Resort & Convention Centre (IRCC) / Siti Nur Ain Pardi
by: Pardi, Siti Nur Ain
Published: (2014)

A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu / Rozaina Ibrahim
by: Ibrahim, Rozaina
Published: (2004)

The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid
by: Abdul Hamid, Norizzati
Published: (2007)

TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim
by: Halim, Solihaton Hanim
Published: (2009)

The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin
by: Md Ngaripin, Nur Amariah
Published: (2012)

A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman
by: Osman, Afiqah Izzati
Published: (2015)

A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid
by: Abd Hamid, Hamdi
Published: (2010)

The impact of service quality dimensions (SERVQUAL) on customer satisfaction at Tabung Haji Tampin / Nor Asyrani Nekmat and Noor Nadiah Zainal Abidin
by: Nekmat, Nor Asyrani, et al.
Published: (2013)

Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar
by: Omar, Siti Nazirah
Published: (2006)

Factors that influence consumer ethics in purchasing process of pirated VCDs and CDs / Nurul Liyana Sapee
by: Sapee, Nurul Liyana
Published: (2011)

A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli
by: Mohamad Rosli, Mohd Norisham
Published: (2011)

Competative Advantages Issues On Customer Lifetime Value On Retailers Profitability’s / Abdul Manaf Bohari...[et al.]
by: Bohari, Abdul Manaf, et al.
Published: (2010)

The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi
by: Zabidi, Nurul Athirah
Published: (2014)

Customer expectations towards semi-detached and bungalow house in Bukit Indah (Johor) Sdn Bhd / Mastura Ayob
by: Ayob, Mastura
Published: (2004)

The impact of demographic factors toward customer loyalty: A study on credit card users / Ramli Saad...[et al.]
by: Saad, Ramli, et al.
Published: (2010)

Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
by: Andong, Hamidah
Published: (2009)

A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam
by: Hizam, Nurhafiza
Published: (2015)

Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria
by: Mohd. Yusop, Nuramira, et al.
Published: (2010)

The study of customer Perception and expectation toward food presentation / Noorliza Zainol, Hashim Fadzil Ariffin and Abdul Rahman Ahmad Rozali
by: Zainol, Noorliza, et al.
Published: (2018)

The satisfaction of Takaful customer towards the services provided by the Takaful operators / Muhammad Ekhsan Mohamed Eusop
by: Mohamed Eusop, Muhammad Ekhsan
Published: (2011)

Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail
by: Nik Ismail, Nik Hasnita
Published: (2009)

Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan
by: Mohd Hassan, Normala
Published: (2007)

Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad
by: Ahmad, Ahmira Aznin
Published: (2010)

Agents’ & vendors’ satisfaction toward distribution services at Utusan Melayu (M) Berhad/ Ema Izzaila Ibrahim
by: Ibrahim, Ema Izzaila
Published: (2010)

Customer awareness towards promotional tools on ASNB products: perspective on student’s Faculty Business Management University Technology MARA Kampus Bandaraya Melaka / Noor Izzaida Abdul Halim
by: Abdul Halim, Noor Izzaida
Published: (2010)

An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail
by: Ismail, Faraeza
Published: (2003)

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
by: Mohd Yasin, Munira
Published: (2007)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad
by: Mohamad, Aini Tasnim
Published: (2008)

Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin
by: Abdul Razak, Siti Nur Aminah, et al.
Published: (2014)

Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
by: Raja Abdullah, Raja Nurul Akhma
Published: (2017)