Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid
The purpose of this study is to identify the factor influence guests’ satisfaction. The research is based on a sample of 93 respondents who accommodate and had spent their nights at Hatten hotel at least for one night. The results show that cleanliness, facilities, safety, location and price have si...
| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/30423/ |
| _version_ | 1848807492378689536 |
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| author | Abd Majid, Nurul Farhana |
| author_facet | Abd Majid, Nurul Farhana |
| author_sort | Abd Majid, Nurul Farhana |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The purpose of this study is to identify the factor influence guests’ satisfaction. The research is based on a sample of 93 respondents who accommodate and had spent their nights at Hatten hotel at least for one night. The results show that cleanliness, facilities, safety, location and price have significant relationship with guests’ satisfaction. However, only facilities and price have significant influence towards the satisfaction level of the guests. While location, cleanliness and safety are not statistically significant in influencing guests’ satisfaction. |
| first_indexed | 2025-11-14T22:43:41Z |
| format | Student Project |
| id | uitm-30423 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:43:41Z |
| publishDate | 2014 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-304232020-05-13T15:33:08Z https://ir.uitm.edu.my/id/eprint/30423/ Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid Abd Majid, Nurul Farhana Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service The purpose of this study is to identify the factor influence guests’ satisfaction. The research is based on a sample of 93 respondents who accommodate and had spent their nights at Hatten hotel at least for one night. The results show that cleanliness, facilities, safety, location and price have significant relationship with guests’ satisfaction. However, only facilities and price have significant influence towards the satisfaction level of the guests. While location, cleanliness and safety are not statistically significant in influencing guests’ satisfaction. 2014 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/30423/1/30423.pdf Abd Majid, Nurul Farhana (2014) Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid. (2014) [Student Project] <http://terminalib.uitm.edu.my/30423.pdf> (Unpublished) |
| spellingShingle | Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service Abd Majid, Nurul Farhana Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid |
| title | Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid |
| title_full | Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid |
| title_fullStr | Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid |
| title_full_unstemmed | Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid |
| title_short | Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid |
| title_sort | factors influence guests’ satisfaction to continually accommodate at hatten hotel / nurul farhana abd majid |
| topic | Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service |
| url | https://ir.uitm.edu.my/id/eprint/30423/ |