Determining the effect of service quality towards patients' satisfaction in private hospitals in Kota Kinabalu, Sabah Malaysia / Sharifah Nurafizah Syed Annuar and Nur Shahafiqah Nadiah Jaffery

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Determining the effect of service quality towards patients' satisfaction in private hospitals in Kota Kinabalu, Sabah Malaysia / Sharifah Nurafizah Syed Annuar and Nur Shahafiqah Nadiah Jaffery

Intense competition in health care industry has resulted in increasing pressure among private hospitals to provide high quality services. In Sabah, the number of private hospitals is on the rise particularly when the state government has announced its strategic plan to become a medical tourism hub b...

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Bibliographic Details
Main Authors:	Syed Annuar, Sharifah Nurafizah, Jaffery, Nur Shahafiqah Nadiah
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA, Cawangan Melaka 2018
Subjects:	Total quality management. Benchmarking Medical centers. Hospitals. Dispensaries. Clinics
Online Access:	https://ir.uitm.edu.my/id/eprint/29991/

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