An attempt to re-balance the balanced scorecard towards a sustainable performance measurement system / Noel Yahanpath and Syrus Islam.

QR Code

An attempt to re-balance the balanced scorecard towards a sustainable performance measurement system / Noel Yahanpath and Syrus Islam.

Despite the use of new performance measurement systems (PMSs), such as Balanced Scorecard (BSC), organisations worldwide have collapsed, leaving few clues before their collapse. So, two questions arise: ‘Why does it happen?’ and ‘How can it be addressed and resolved?’ The motivation of this research...

Full description

Bibliographic Details
Main Authors:	Yahanpath, Noel, Islam, Syrus
Format:	Article
Language:	English
Published:	Accounting Research Institute (ARI) and UiTM Press, Universiti Teknologi MARA 2016
Subjects:	Theory. Method. Relation to other subjects. Performance Total quality management. Benchmarking Performance standards
Online Access:	https://ir.uitm.edu.my/id/eprint/29980/

Similar Items

How appropriate is the balanced scorecard as an internal reporting framework? / Paul Mountcastle and Noel Yahanpath
by: Mountcastle, Paul, et al.
Published: (2015)

Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
by: Abd Hafiz, Mohamad Azraei Hazny, et al.
Published: (2012)

A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi
by: Md Radzi, Muhammad Hafiz
Published: (2011)

Target Costing implementation decision and organizational capabilities from the perspectives of the balanced scorecard model: a study on Malaysian automotive industry / Hussein Hussein Hamood Sharaf Addin
by: Sharaf Addin, Hussein Hussein Hamood
Published: (2015)

The case of Proton Tanjung Malim Sdn. Bhd. : quality systems, audits and awards in achieving the International Organization for Standardization (ISO) / Nursyazana Ismail
by: Ismail, Nursyazana
Published: (2011)

Evaluating the Performance Measurement System (PMS) in the financial service industry in a developing country: the case of Bangladesh / MAA Mahbubul Islam and Noel Yahanpath
by: Islam, MAA Mahbubul, et al.
Published: (2013)

Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar
by: Hasan, Hazlin, et al.
Published: (2010)

Balanced scorecard, behavioural factors and managerial performance of hotels in Malaysia
by: Abdul Razak, Shazrul Ekhmar
Published: (2016)

Investigating the influence of lean six sigma practices on quality performance in medical device manufacturing industry / Sim Choon Ling...[et al.]
by: Sim, Choone Ling, et al.
Published: (2019)

Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid
by: Mohd Farid, Nazhatul Aini
Published: (2009)

Factors that are affecting individual job performance case study in SAJ Holdings Sdn Bhd, Muar / Fairuz Abu Bakar
by: Abu Bakar, Fairuz
Published: (2010)

Ethical decision making of Malaysian external auditors / Razana Juhaida Johari
by: Johari, Razana Juhaida
Published: (2013)

Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango
by: Dango, Ambrose
Published: (2015)

Design and development of integrated quality management model based on TQM, LM and EMS in Malaysian automotive companies / Noor Azlina Mohd Salleh
by: Mohd Salleh, Noor Azlina
Published: (2014)

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim
by: Abubakar, Ramatu Abdulkareem, et al.
Published: (2018)

Total quality management and SME performance: the mediating of innovation in Malaysia / Nurazree Mahmud ... [et al.]
by: Mahmud, Nurazree, et al.
Published: (2019)

Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]
by: Sidin, Julian Paul, et al.
Published: (2007)

The relationship between leadership behaviour and organizational commitment on quality management practices among administrative officers in International Islamic University Malaysia (IIUM) / Ilmyzat Ismail
by: Ismail, Ilmyzat
Published: (2014)

A study on organizational culture affecting Total Quality Management (TQM) implementation / Nur Atiqah Md Khamis, Nur Farahin Rahim, Shafika Suhada Kamaruddin
by: Md Khamis, Nur Atiqah, et al.
Published: (2014)

The influence of employee empowerment on employee performance in public higher education institution / Nur Syuhada Anuar
by: Anuar, Nur Syuhada
Published: (2018)

An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
by: Khalid, Shaiful Annuar, et al.
Published: (2005)

A study of Total Quality Management (TQM) practices towards employees’ awareness in Perbadanan Kemajuan Negeri Melaka (PKNM) / Hanee Nazyah Ahmad Moghni
by: Ahmad Moghni, Hanee Nazyah
Published: (2010)

Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari
by: Bahrum, Nur Fatin, et al.
Published: (2014)

TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
by: Jain, Kamal Kishore
Published: (2000)

Effective internal audit: a performance index / Razimah Abdullah
by: Abdullah, Razimah
Published: (2009)

Total quality management practices among staff in district education offices in Negeri Sembilan / Ain Nathasha Omar
by: Omar, Ain Nathasha
Published: (2014)

A company application of the Balanced scorecard method to improve performance and gain competitive advantage
by: Qamar, Asad
Published: (2010)

A study on factors of work-life balance affecting employees' job performance at QSR brands (M) Holding Sdn. Bhd. / Farhanim Mohd Paili
by: Mohd Paili, Farhanim
Published: (2016)

A study on the factors of work-life balance affecting employees' job performance in Ibu Pejabat Bomba dan Penyelamat Malaysia Negeri Pahang / Nur Aina Mohd Izan
by: Mohd Izan, Nur Aina
Published: (2016)

Risk management disclosure in islamic financial institutions in Malaysia: Pre and post financial crisis / Rosnadzirah Ismail … [et al.]
by: Ismail, Rosnadzirah, et al.
Published: (2012)

Factors affecting employees performance in CTRM Aero Composites Sdn. Bhd. / Muhamad Syafiq Baharudin and Muhammad Amirul Ashraf Kamarudin
by: Baharudin, Muhamad Syafiq, et al.
Published: (2015)

Relationship between workplace environments and the level of employees productivity in University College Bestari / Farah Nor Liyana Mazelan
by: Mazelan, Farah Nor Liyana
Published: (2017)

Relationship between the workplace environments with the level of employees productivity in Pejabat Agama Daerah Besut / Nor Hidayah Mohmd Salleh
by: Mohmd Salleh, Nor Hidayah
Published: (2017)

Pembangunan JIG robot pengimpal bagi mengoptimakan masa pengajaran dan pembelajaran dalam kelas pembuatan (Development of JIG robot welding to optimize teaching and learning time in manufacturing classes) / Norfauzi T. ... [et al.]
by: T., Norfauzi, et al.
Published: (2017)

A study on tools of total quality management towards decision making in organization / Habibah Nik Mat
by: Nik Mat, Habibah
Published: (2012)

Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir
by: Zulkafli, Muhammad Ferdaus, et al.
Published: (2013)

Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi
by: Suhaimi, Nur Dini Zafirah
Published: (2019)

Working capital management performance in Air Asia, Malaysia Airlines and Qantas / Abu Thahir Abdul Nasser, Omar Samaf and Ahmad Marzuki Amiruddin Othman
by: Abdul Nasser, Abu Thahir, et al.
Published: (2010)

A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
by: Johar, Nurul Huda
Published: (2004)

Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail
by: Ismail, Siti Nur Fakhira
Published: (2014)