The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad
This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between sup...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA Cawangan Pahang
2008
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/29921/ |
| _version_ | 1848807364319248384 |
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| author | Agus, Arawati Hassan, Za’faran Ahmad, Sarminah |
| author_facet | Agus, Arawati Hassan, Za’faran Ahmad, Sarminah |
| author_sort | Agus, Arawati |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between supply chain management programs and sales through statistical methods such as Spearman’s correlations, Friedman’s rank test and multiple regression analysis. The findings suggest that SCM programs and implementations especially ‘customer relations practices’ (CRP), ‘technology & information’ (IT) and ‘information sharing between supply chain partners’ (IS) have significant correlations and associations with sales. The result also indicates that ‘High salesgenerated companies’ emphasized more on SCM programs such as ‘Customer Relations Practices’, ‘Technology and Innovation’ and
‘Strategic Supplier Partnership’. |
| first_indexed | 2025-11-14T22:41:39Z |
| format | Article |
| id | uitm-29921 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:41:39Z |
| publishDate | 2008 |
| publisher | Universiti Teknologi MARA Cawangan Pahang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-299212020-05-12T04:19:23Z https://ir.uitm.edu.my/id/eprint/29921/ The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad gadingss Agus, Arawati Hassan, Za’faran Ahmad, Sarminah Management information systems. Decision support systems. Enterprise resource planning Communication in management. Communication in organizations. Communication of information Organizational change. Organizational development. Corporate turnarounds This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between supply chain management programs and sales through statistical methods such as Spearman’s correlations, Friedman’s rank test and multiple regression analysis. The findings suggest that SCM programs and implementations especially ‘customer relations practices’ (CRP), ‘technology & information’ (IT) and ‘information sharing between supply chain partners’ (IS) have significant correlations and associations with sales. The result also indicates that ‘High salesgenerated companies’ emphasized more on SCM programs such as ‘Customer Relations Practices’, ‘Technology and Innovation’ and ‘Strategic Supplier Partnership’. Universiti Teknologi MARA Cawangan Pahang 2008-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29921/1/29921.pdf Agus, Arawati and Hassan, Za’faran and Ahmad, Sarminah (2008) The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad. (2008) Gading Journal for the Social Sciences <https://ir.uitm.edu.my/view/publication/Gading_Journal_for_the_Social_Sciences.html>, 12 (1). pp. 65-85. ISSN 2600-7568 https://gadingssuitm.com/ |
| spellingShingle | Management information systems. Decision support systems. Enterprise resource planning Communication in management. Communication in organizations. Communication of information Organizational change. Organizational development. Corporate turnarounds Agus, Arawati Hassan, Za’faran Ahmad, Sarminah The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad |
| title | The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad |
| title_full | The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad |
| title_fullStr | The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad |
| title_full_unstemmed | The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad |
| title_short | The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad |
| title_sort | significant impact of customer relations practices (crp), information technology (it) and information sharing between supply chain partners (is) on product sales / arawati agus, za’faran hassan and sarminah ahmad |
| topic | Management information systems. Decision support systems. Enterprise resource planning Communication in management. Communication in organizations. Communication of information Organizational change. Organizational development. Corporate turnarounds |
| url | https://ir.uitm.edu.my/id/eprint/29921/ https://ir.uitm.edu.my/id/eprint/29921/ |