User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman
There is evidence of a universal shift toward modern online public services. Governments and public sector organ-izations around the globe have to take notice of this phenomenon, becoming aware of its potentials and incorporat-ing information technology in delivering better services to the public vi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA Cawangan Pahang
2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29824/ |
| _version_ | 1848807338807394304 |
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| author | Abdul Rashid, Mas Anom Othman, Mohd Noor Azman |
| author_facet | Abdul Rashid, Mas Anom Othman, Mohd Noor Azman |
| author_sort | Abdul Rashid, Mas Anom |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | There is evidence of a universal shift toward modern online public services. Governments and public sector organ-izations around the globe have to take notice of this phenomenon, becoming aware of its potentials and incorporat-ing information technology in delivering better services to the public via e-government. The prime aim of e-government in Malaysia is to serve the ‘rakyat’ (citizen) and to have better online service. Although it is clear that citizen is the main user of e-government online services, there are only few studies conducted on the issue of citizen adoption of the online service. This paper presents the level of citizen adoption as one of the perspectives of e-government implementation. The model is built on the Technology Adoption Model (TAM) and Technology Plan-ning Behaviour (TPB) and literature related to these models. |
| first_indexed | 2025-11-14T22:41:14Z |
| format | Article |
| id | uitm-29824 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:41:14Z |
| publishDate | 2010 |
| publisher | Universiti Teknologi MARA Cawangan Pahang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-298242020-09-23T06:04:11Z https://ir.uitm.edu.my/id/eprint/29824/ User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman gadingss Abdul Rashid, Mas Anom Othman, Mohd Noor Azman Customer services. Customer relations Technological change Information technology. Information systems There is evidence of a universal shift toward modern online public services. Governments and public sector organ-izations around the globe have to take notice of this phenomenon, becoming aware of its potentials and incorporat-ing information technology in delivering better services to the public via e-government. The prime aim of e-government in Malaysia is to serve the ‘rakyat’ (citizen) and to have better online service. Although it is clear that citizen is the main user of e-government online services, there are only few studies conducted on the issue of citizen adoption of the online service. This paper presents the level of citizen adoption as one of the perspectives of e-government implementation. The model is built on the Technology Adoption Model (TAM) and Technology Plan-ning Behaviour (TPB) and literature related to these models. Universiti Teknologi MARA Cawangan Pahang 2010-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29824/1/29824.pdf Abdul Rashid, Mas Anom and Othman, Mohd Noor Azman (2010) User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2010) Gading Journal for the Social Sciences <https://ir.uitm.edu.my/view/publication/Gading_Journal_for_the_Social_Sciences.html>, 14 (1). pp. 55-66. ISSN 2600-7568 https://gadingssuitm.com/ |
| spellingShingle | Customer services. Customer relations Technological change Information technology. Information systems Abdul Rashid, Mas Anom Othman, Mohd Noor Azman User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman |
| title | User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman |
| title_full | User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman |
| title_fullStr | User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman |
| title_full_unstemmed | User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman |
| title_short | User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman |
| title_sort | user adoption and use of e-government online service / mas anom abdul rashid and mohd noor azman othman |
| topic | Customer services. Customer relations Technological change Information technology. Information systems |
| url | https://ir.uitm.edu.my/id/eprint/29824/ https://ir.uitm.edu.my/id/eprint/29824/ |