Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin.

Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin.

This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were...

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Bibliographic Details
Main Author: Yaumiddin, Noraini
Format: Article
Language:English
Published: Universiti Teknologi MARA Cawangan Selangor 2011
Subjects:
LB Theory and practice of education
Higher Education
Online Access:https://ir.uitm.edu.my/id/eprint/29685/

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