Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin.
This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Selangor
2011
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29685/ |
| _version_ | 1848807301496963072 |
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| author | Yaumiddin, Noraini |
| author_facet | Yaumiddin, Noraini |
| author_sort | Yaumiddin, Noraini |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were, however, relatively positive about the quality and the performance of their lecturers. The area that needed most improvement was the valuation placed by the university on feedback from students. It is suggested that further studies are needed to enable universities to compete in an increasingly competitive market-orientated industry. |
| first_indexed | 2025-11-14T22:40:39Z |
| format | Article |
| id | uitm-29685 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:40:39Z |
| publishDate | 2011 |
| publisher | Universiti Teknologi MARA Cawangan Selangor |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-296852020-04-14T03:36:39Z https://ir.uitm.edu.my/id/eprint/29685/ Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. ajue Yaumiddin, Noraini LB Theory and practice of education Higher Education This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were, however, relatively positive about the quality and the performance of their lecturers. The area that needed most improvement was the valuation placed by the university on feedback from students. It is suggested that further studies are needed to enable universities to compete in an increasingly competitive market-orientated industry. Universiti Teknologi MARA Cawangan Selangor 2011-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29685/1/AJ_NORAINI%20YAUMIDDIN%20AJUE%20B%2011.pdf Yaumiddin, Noraini (2011) Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. (2011) Asian Journal of University Education <https://ir.uitm.edu.my/view/publication/Asian_Journal_of_University_Education.html>, 7 (1). pp. 1-23. ISSN 1823-7797 https://education.uitm.edu.my/ajue/wp-content/uploads/2019/05/Service-Quality-in-Malaysian-Higher-Education-Students%E2%80%99-Perceptions-and-Expectations.pdf |
| spellingShingle | LB Theory and practice of education Higher Education Yaumiddin, Noraini Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. |
| title | Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. |
| title_full | Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. |
| title_fullStr | Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. |
| title_full_unstemmed | Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. |
| title_short | Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin. |
| title_sort | service quality in malaysian higher education: students’ perceptions and expectations / noraini yaumiddin. |
| topic | LB Theory and practice of education Higher Education |
| url | https://ir.uitm.edu.my/id/eprint/29685/ https://ir.uitm.edu.my/id/eprint/29685/ |