APA (7th ed.) Citation

Yaakob, S. A., Mohamad, N. S., Mohd Ghani, N. N. A., Abd Rahman, N. A., & Othman, A. K. (2017). The effect of perceived service recovery justice on customer loyalty: Role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob …[et al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia.

Chicago Style (17th ed.) Citation

Yaakob, Siti Aisyah, Nur Syaahidah Mohamad, Nur Nashreena Aliya Mohd Ghani, Nur Ain Abd Rahman, and Abdul Kadir Othman. The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry / Siti Aisyah Yaakob …[et Al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia, 2017.

MLA (9th ed.) Citation

Yaakob, Siti Aisyah, et al. The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry / Siti Aisyah Yaakob …[et Al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia, 2017.