APA (7th ed.) Citation

Mamat, M., Mat Nawi, F. A., Nik Abdul Latif, N. K., & Abu Bakar, H. (2016). Enhancing customer service experience through customer involvement and familiarity in Malaysian public universities / Mazlina Mamat ...[et al.]. Unit Penerbitan Universiti Teknologi MARA, Kelantan.

Chicago Style (17th ed.) Citation

Mamat, Mazlina, Farahiyah Akmal Mat Nawi, Nik Kamaruzaman Nik Abdul Latif, and Hatinah Abu Bakar. Enhancing Customer Service Experience Through Customer Involvement and Familiarity in Malaysian Public Universities / Mazlina Mamat ...[et Al.]. Unit Penerbitan Universiti Teknologi MARA, Kelantan, 2016.

MLA (9th ed.) Citation

Mamat, Mazlina, et al. Enhancing Customer Service Experience Through Customer Involvement and Familiarity in Malaysian Public Universities / Mazlina Mamat ...[et Al.]. Unit Penerbitan Universiti Teknologi MARA, Kelantan, 2016.