The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid

QR Code

The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid

Customer satisfaction is defined as the customer's attitude towards the perceived service performance, which results from the differences in pre-existing expectations and the actual service performance. There are many factors that can lead to customer satisfaction, but instead of looking into a...

Full description

Bibliographic Details
Main Authors:	Abdul Halim, Abdul Hamid, Zamri, Muhammad Hafizi, Mohd Rasid, Mohd Faizol Rizal
Format:	Article
Language:	English
Published:	Faculty of Business and Management and UiTM Press, Universiti Teknologi MARA, Malaysia. 2018
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/29299/

Similar Items

A study on the satisfaction towards “Group Hospital and Surgical Insurance” amongst employees of Malaysian Re Berhad / Mohd Faizol Rizal Mohd Rasid
by: Mohd Rasid, Mohd Faizol Rizal
Published: (2011)

Managing municipal household solid waste towards sustainable environment: a study on households in Section 17, Shah Alam, Selangor / Mohd Faizol Rizal Mohd Rasid
by: Mohd Rasid, Mohd Faizol Rizal
Published: (2015)

Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi
by: Abdul Wahab, Norasheda, et al.
Published: (2010)

Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
by: Md Rus, Mohammad Hafizi, et al.
Published: (2017)

Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
by: Abdul Hamid, Mohd Fauzi
Published: (2018)

Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid
by: Abdul Rashid, Mas Anom
Published: (2012)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
by: Abdul Rahman, Nor Irwani
Published: (2015)

Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri
by: Mohd Fadzli, Nellisa Nursyafira, et al.
Published: (2020)

A study on the effectiveness of promotional tools used by the Katerina Hotel / Norhidayah Mohd Sehat
Published: (2007)

Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari
by: Abdul Rahman, Abdul Rais, et al.
Published: (2018)

User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman
by: Abdul Rashid, Mas Anom, et al.
Published: (2010)

Assessing quality of services by using servequal in Telecom Malaysia / Mohd Noor Mohd Tarmizi Koi
by: Mohd Tarmizi Koi, Mohd Noor
Published: (2016)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad
by: Mohd Saad, Norsaliza
Published: (2006)

A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor
by: Seridaran, Sharlini, et al.
Published: (2021)

Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
by: Mohd Nasir, Mohd Hilmi
Published: (2011)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
by: Halim, Siti Salwa
Published: (2015)

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury
by: Karim, Md Wasiul, et al.
Published: (2021)

Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
by: Rahmat, Abdul Khabir
Published: (2018)

The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid
by: Abdul Hamid, Norizzati
Published: (2007)

A study on the factors that influence corporate reputation at university: A case study at University Malaysia Kelantan / Mohd Faizul Mohd Nor
by: Mohd Nor, Mohd Faizul
Published: (2011)

Generation Y Purchase Intention of Personal Care Products: The Influence of Attitude, Subjective Norms and Perceived Behavioural Control / Noor’ain Mohamad Yunus, Rohana Mat Som, Afiza Abdul Majid, Ungku Munirah Ungku Abdul Aziz, Mohd Khalid Mohd Abas
by: Mohamad Yunus, Noor’ain, et al.
Published: (2018)

Customer purchase intention towards Takaful Insurance of Perbadanan Melaka Holdings Sdn. Bhd. (PMH) / Shahrizal Shamsuddin and Mat Faris Mohd Taib
by: Shamsuddin, Shahrizal, et al.
Published: (2018)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
by: Mohd Ayub, Siti Hajjar
Published: (2015)

Commercial - customers satisfaction in Islamic banking scheme : a case study in Kedah / Noorsaliza Zainal, Zulkafli Mohd. Yusof, Marwan Hashim... [et.al.]
by: Mohd. Yusof, Zulkafli, et al.
Published: (2005)

The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil
by: Fadzil, Mohd Ikhmal
Published: (2010)

The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff
by: Mohd Ariff, Anis Natasha
Published: (2020)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
by: Mohd Sharif, Nadiah
Published: (2010)

The impact of minimum wages to the company of FELDA at Bera, Pahang / Mohd Faizol Kamarazaman
by: Kamarazaman, Mohd Faizol
Published: (2017)

The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin
by: Noordin, Mohd Ariff
Published: (2012)

A study on the effectiveness of Customer Relationship Management (CRM) at Takaful Ikhlas Sdn Bhd / Norlela Abdul Halim
by: Abdul Halim, Norlela
Published: (2011)

Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli
by: Mohd Nooh, Norasmah, et al.
Published: (2013)

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin
by: Mohd Alamin, Nabilahuda
Published: (2014)

Number sense and mental computation among secondary students' in Selangor / Parmjit Singh, Rosmawati Abdul Halim and Rusyah Abdul Ghani
by: Singh, Parmjit, et al.
Published: (2005)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)

User Satisfaction on printer materials in Perpustakaan Tun Abdul Razak (PTAR)2 / Dg. Suraini Abd. Lait
by: Abd. Lait, Dg. Suraini
Published: (2009)

Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan
by: Yahya, Mohammad Yusuf, et al.
Published: (2013)

Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin
by: Abdul Razak, Siti Nur Aminah, et al.
Published: (2014)

A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid
by: Abdul Hamid, Siti Hajar
Published: (2005)

A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen
by: Abdul Momen, Firdausiah
Published: (2014)

The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik
by: Abdul Malik, Mat Zulazwan
Published: (2014)