Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.]
One of the biggest challenges in tertiary education is that lecturers need to be versatile and able to quickly adapt to different challenges in many different functions or activities such as recruiting new student. Moreover, a higher timetable load may contribute to emotional stress, and lecturers...
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| Format: | Article |
| Language: | English |
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Accounting Research Institute (ARI) and UiTM Press, Universiti Teknologi MARA, Shah Alam
2019
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/29275/ |
| _version_ | 1848807193844908032 |
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| author | Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi |
| author_facet | Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi |
| author_sort | Saad, Mazni |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | One of the biggest challenges in tertiary education is that lecturers need to be versatile and able to quickly adapt to different challenges in many different functions or activities such as recruiting new student. Moreover, a higher timetable load may contribute to emotional stress, and lecturers need to know how to work with unpredictable situations like difficult students or office politics. Thus, lecturers need a huge support system in place to deal with these situations at work, but information on lecturers’ coping abilities, specifically referred to as spiritual intelligence (SQ) is limited and not yet understood. Therefore, this study aims to examine how the SQ affects performance of lecturers in privately-owned universities by measuring the quality services. Based on the questionnaires distributed to lecturers in selected privately-owned universities, this study found that the SQ level among the young lecturers was quite high. It was also revealed that all sub-dimensions of SQ were positive and also significantly affected the performance of the lecturers. The standardised coefficient beta values indicated that the sub-dimensions of Transcendence contributed to 37%, while Meaning contributed to 31% Service Quality. |
| first_indexed | 2025-11-14T22:38:56Z |
| format | Article |
| id | uitm-29275 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:38:56Z |
| publishDate | 2019 |
| publisher | Accounting Research Institute (ARI) and UiTM Press, Universiti Teknologi MARA, Shah Alam |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-292752020-04-07T19:11:51Z https://ir.uitm.edu.my/id/eprint/29275/ Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] apmaj Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi Manpower planning Employee motivation Performance standards One of the biggest challenges in tertiary education is that lecturers need to be versatile and able to quickly adapt to different challenges in many different functions or activities such as recruiting new student. Moreover, a higher timetable load may contribute to emotional stress, and lecturers need to know how to work with unpredictable situations like difficult students or office politics. Thus, lecturers need a huge support system in place to deal with these situations at work, but information on lecturers’ coping abilities, specifically referred to as spiritual intelligence (SQ) is limited and not yet understood. Therefore, this study aims to examine how the SQ affects performance of lecturers in privately-owned universities by measuring the quality services. Based on the questionnaires distributed to lecturers in selected privately-owned universities, this study found that the SQ level among the young lecturers was quite high. It was also revealed that all sub-dimensions of SQ were positive and also significantly affected the performance of the lecturers. The standardised coefficient beta values indicated that the sub-dimensions of Transcendence contributed to 37%, while Meaning contributed to 31% Service Quality. Accounting Research Institute (ARI) and UiTM Press, Universiti Teknologi MARA, Shah Alam 2019-08 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29275/1/29275.pdf Saad, Mazni and Ahmad Shah, Norliana and Mohamed Mohan, Noor Malinda and Poniran, Halimi (2019) Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ) <https://ir.uitm.edu.my/view/publication/Asia-Pacific_Management_Accounting_Journal_=28APMAJ=29.html>, 14 (2). pp. 79-103. ISSN 2550-1631 https://apmaj.uitm.edu.my/ |
| spellingShingle | Manpower planning Employee motivation Performance standards Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] |
| title | Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] |
| title_full | Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] |
| title_fullStr | Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] |
| title_full_unstemmed | Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] |
| title_short | Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad ... [et al.] |
| title_sort | building a more intimate connection between spirituality and quality service performance at work / mazni saad ... [et al.] |
| topic | Manpower planning Employee motivation Performance standards |
| url | https://ir.uitm.edu.my/id/eprint/29275/ https://ir.uitm.edu.my/id/eprint/29275/ |