Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.]
The tourism industry is one of the most important industries to help a country in improving its economy. With the arrival of every foreign tourist, a country’s total receipts will simultaneously increase due to a tourist’s needs and want which are translated through the spreading of various economic...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Selangor and UiTM Press
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/29255/ |
| _version_ | 1848807189012021248 |
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| author | Buliah, Anis Liyana Azmi, Azila Aminudin, Norliza Abdullah, Dahlan Mohd Asri, Dian Aszyanti Atirah |
| author_facet | Buliah, Anis Liyana Azmi, Azila Aminudin, Norliza Abdullah, Dahlan Mohd Asri, Dian Aszyanti Atirah |
| author_sort | Buliah, Anis Liyana |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The tourism industry is one of the most important industries to help a country in improving its economy. With the arrival of every foreign tourist, a country’s total receipts will simultaneously increase due to a tourist’s needs and want which are translated through the spreading of various economic activities. Among favorite economic activities during vacation is shopping. This study will explore the relationship between shopping expectation and perceived value, the relationship between shopping expectation, perceived value and disconfirmation, the relationship between perceived value, disconfirmation and shopping satisfaction and, the relationship between disconfirmation and shopping satisfaction. The Expectation-Confirmation Theory (ECT) involves three main antecedents which are the expectation, disconfirmation and perceived performance. For this study, ECT was used to formulate a proposed model for this study which will enhance Malaysia’s position as a shopping hub. |
| first_indexed | 2025-11-14T22:38:52Z |
| format | Article |
| id | uitm-29255 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:38:52Z |
| publishDate | 2018 |
| publisher | Universiti Teknologi MARA Cawangan Selangor and UiTM Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-292552020-04-08T01:10:57Z https://ir.uitm.edu.my/id/eprint/29255/ Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] jthca Buliah, Anis Liyana Azmi, Azila Aminudin, Norliza Abdullah, Dahlan Mohd Asri, Dian Aszyanti Atirah Travel and the state. Tourism Malaysia The tourism industry is one of the most important industries to help a country in improving its economy. With the arrival of every foreign tourist, a country’s total receipts will simultaneously increase due to a tourist’s needs and want which are translated through the spreading of various economic activities. Among favorite economic activities during vacation is shopping. This study will explore the relationship between shopping expectation and perceived value, the relationship between shopping expectation, perceived value and disconfirmation, the relationship between perceived value, disconfirmation and shopping satisfaction and, the relationship between disconfirmation and shopping satisfaction. The Expectation-Confirmation Theory (ECT) involves three main antecedents which are the expectation, disconfirmation and perceived performance. For this study, ECT was used to formulate a proposed model for this study which will enhance Malaysia’s position as a shopping hub. Universiti Teknologi MARA Cawangan Selangor and UiTM Press 2018-12-31 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29255/1/AJ_ANIS%20LIYANA%20BULIAH%20JTHCA%20B%2018.pdf Buliah, Anis Liyana and Azmi, Azila and Aminudin, Norliza and Abdullah, Dahlan and Mohd Asri, Dian Aszyanti Atirah (2018) Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.]. (2018) Journal of Tourism, Hospitality & Culinary Arts (JTHCA) <https://ir.uitm.edu.my/view/publication/Journal_of_Tourism,_Hospitality_=26_Culinary_Arts_=28JTHCA=29.html>, 10 (1). pp. 1-12. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/ |
| spellingShingle | Travel and the state. Tourism Malaysia Buliah, Anis Liyana Azmi, Azila Aminudin, Norliza Abdullah, Dahlan Mohd Asri, Dian Aszyanti Atirah Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] |
| title | Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] |
| title_full | Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] |
| title_fullStr | Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] |
| title_full_unstemmed | Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] |
| title_short | Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.] |
| title_sort | tourists’ shopping expectation, perceived value and shopping satisfaction in malaysia / anis liyana buliah ... [et al.] |
| topic | Travel and the state. Tourism Malaysia |
| url | https://ir.uitm.edu.my/id/eprint/29255/ https://ir.uitm.edu.my/id/eprint/29255/ |