The identification of facilities management standard service category for industry / Zuraihana Ahmad Zawawi ... [et al.]

The identification of facilities management standard service category for industry / Zuraihana Ahmad Zawawi ... [et al.]

In Facilities Management (FM) industry, there are demands for different standards of service ranging from superior to basic for similar service provision. The establishment of the standard service category is essential to provide guidance and a framework for the development of the scope of service....

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Bibliographic Details
Main Authors: Zuraihana, Ahmad Zawawi, Wan Samsulzamani, Wan Hamdan, Azfahani, Ahmad, Nurul Fadzila, Zahari
Format: Article
Language:English
Published: Universiti Teknologi MARA, Perak 2016
Subjects:
TH Building construction
Buildings: Construction with reference to use.Including public buildings, dwellings
Online Access:https://ir.uitm.edu.my/id/eprint/29201/
Description
Summary:In Facilities Management (FM) industry, there are demands for different standards of service ranging from superior to basic for similar service provision. The establishment of the standard service category is essential to provide guidance and a framework for the development of the scope of service. However, the standard service category for FM service provider in Malaysia has not been established yet. Thus, this paper is aimed to propose a FM standard service category to be as guidance in Malaysia FM industry. The identification of the appropriate standard service category is the key to the success of FM services delivery

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