A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour
among rural consumers in Selangor / Ain Syamimi Abdul Qawi

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A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour among rural consumers in Selangor / Ain Syamimi Abdul Qawi

The banking industry has been rapidly developing the use of internet banking as an efficient and viable tool to create customer value. It is one of the popular services offered by most of banks to provide speedier and reliable services to online consumers. However, there are still consumers that are...

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Bibliographic Details
Main Author:	Abdul Qawi, Ain Syamimi
Format:	Monograph
Language:	English
Published:	Faculty of Business and Management 2019
Subjects:	Consumer satisfaction Selangor
Online Access:	https://ir.uitm.edu.my/id/eprint/29194/

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