Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah
This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper p...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Selangor
2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29184/ |
| _version_ | 1848807173529796608 |
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| author | Safri, Safwana Nur Widad Hanafiah, Mohd Hafiz |
| author_facet | Safri, Safwana Nur Widad Hanafiah, Mohd Hafiz |
| author_sort | Safri, Safwana Nur Widad |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences. |
| first_indexed | 2025-11-14T22:38:37Z |
| format | Article |
| id | uitm-29184 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:38:37Z |
| publishDate | 2020 |
| publisher | Universiti Teknologi MARA, Selangor |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-291842020-04-01T09:06:22Z https://ir.uitm.edu.my/id/eprint/29184/ Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah jthca Safri, Safwana Nur Widad Hanafiah, Mohd Hafiz Computers in education. Information technology Visual education This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences. Universiti Teknologi MARA, Selangor 2020-02-29 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29184/1/AJ_SAFWANA%20NUR%20WIDAD%20SAFRI%20JTHCA%20B%2019.pdf Safri, Safwana Nur Widad and Hanafiah, Mohd Hafiz (2020) Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA) <https://ir.uitm.edu.my/view/publication/Journal_of_Tourism,_Hospitality_=26_Culinary_Arts_=28JTHCA=29.html>, 12 (1). pp. 1-9. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/ |
| spellingShingle | Computers in education. Information technology Visual education Safri, Safwana Nur Widad Hanafiah, Mohd Hafiz Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah |
| title | Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah |
| title_full | Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah |
| title_fullStr | Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah |
| title_full_unstemmed | Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah |
| title_short | Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah |
| title_sort | massive open online course (mooc) service quality assessment: issues and instruments / safwana nur widad, safri zurinawati mohi and mohd hafiz hanafiah |
| topic | Computers in education. Information technology Visual education |
| url | https://ir.uitm.edu.my/id/eprint/29184/ https://ir.uitm.edu.my/id/eprint/29184/ |