The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.]
Retailing represents one of the commercial activities contributing to the non-aeronautical source of revenue to most airport operators. In this research, Kuala Lumpur International Airport 2 or better known as KLIA2 represents the focus of the study. KLIA2 is built to cater to low-cost carriers and...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Selangor: Puncak Alam Campus: Faculty of Business and Management
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/29134/ |
| _version_ | 1848807163321909248 |
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| author | Sahak, Siti Zaleha Mohd Yusof, Abdul Wahab Mudri, Erni Yusliza Saidin, Sadinar |
| author_facet | Sahak, Siti Zaleha Mohd Yusof, Abdul Wahab Mudri, Erni Yusliza Saidin, Sadinar |
| author_sort | Sahak, Siti Zaleha |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Retailing represents one of the commercial activities contributing to the non-aeronautical source of revenue to most airport operators. In this research, Kuala Lumpur International Airport 2 or better known as KLIA2 represents the focus of the study. KLIA2 is built to cater to low-cost carriers and the airport is built on the concept of ‘a mall in the airport'. There are two commercial areas designated for passengers to shop: gateway@KLIA2 and terminal outlets. These create more choices for passengers to shop and at the same time increase competition among the retailers. Focusing on the terminal outlets, this study aims to examine the influence of airport retail mix elements on passengers’ motivation to shop. The factors examined were the location of the outlets, promotion, personnel, atmosphere of the outlets, product mix and price. The study utilized survey method and questionnaire was designed to gather data from departing passengers for both domestic and international sectors. The self-administered questionnaires generated a total of 307 usable responses. Data were analyzed using SPSS. The result of multiple regression analysis showed that the key airport retail mix element which motivates passengers to shop is the location of the outlet, followed by promotion and product mix. Recommended strategies for airport retailing were highlighted. |
| first_indexed | 2025-11-14T22:38:27Z |
| format | Article |
| id | uitm-29134 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:38:27Z |
| publishDate | 2018 |
| publisher | Universiti Teknologi MARA, Selangor: Puncak Alam Campus: Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-291342020-04-02T03:45:59Z https://ir.uitm.edu.my/id/eprint/29134/ The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] jibe Sahak, Siti Zaleha Mohd Yusof, Abdul Wahab Mudri, Erni Yusliza Saidin, Sadinar Social aspects. Social marketing Market segmentation. Target marketing Retailing represents one of the commercial activities contributing to the non-aeronautical source of revenue to most airport operators. In this research, Kuala Lumpur International Airport 2 or better known as KLIA2 represents the focus of the study. KLIA2 is built to cater to low-cost carriers and the airport is built on the concept of ‘a mall in the airport'. There are two commercial areas designated for passengers to shop: gateway@KLIA2 and terminal outlets. These create more choices for passengers to shop and at the same time increase competition among the retailers. Focusing on the terminal outlets, this study aims to examine the influence of airport retail mix elements on passengers’ motivation to shop. The factors examined were the location of the outlets, promotion, personnel, atmosphere of the outlets, product mix and price. The study utilized survey method and questionnaire was designed to gather data from departing passengers for both domestic and international sectors. The self-administered questionnaires generated a total of 307 usable responses. Data were analyzed using SPSS. The result of multiple regression analysis showed that the key airport retail mix element which motivates passengers to shop is the location of the outlet, followed by promotion and product mix. Recommended strategies for airport retailing were highlighted. Universiti Teknologi MARA, Selangor: Puncak Alam Campus: Faculty of Business and Management 2018 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29134/1/29134.pdf Sahak, Siti Zaleha and Mohd Yusof, Abdul Wahab and Mudri, Erni Yusliza and Saidin, Sadinar (2018) The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.]. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE) <https://ir.uitm.edu.my/view/publication/Journal_of_International_Business,_Economics_and_Entrepreneurship_=28JIBE=29.html>, 3 (1). pp. 30-36. ISSN 2550-1429 |
| spellingShingle | Social aspects. Social marketing Market segmentation. Target marketing Sahak, Siti Zaleha Mohd Yusof, Abdul Wahab Mudri, Erni Yusliza Saidin, Sadinar The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] |
| title | The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] |
| title_full | The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] |
| title_fullStr | The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] |
| title_full_unstemmed | The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] |
| title_short | The effect of retail mix on passengers’ motivation to shop at airport terminal outlets / Siti Zaleha Sahak … [et al.] |
| title_sort | effect of retail mix on passengers’ motivation to shop at airport terminal outlets / siti zaleha sahak … [et al.] |
| topic | Social aspects. Social marketing Market segmentation. Target marketing |
| url | https://ir.uitm.edu.my/id/eprint/29134/ |