Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim
By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distribut...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Selangor
2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29125/ |
| _version_ | 1848807161115705344 |
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| author | Abubakar, Ramatu Abdulkareem Kura, Kabiru Maitama Ringim, Kabiru Jinjiri |
| author_facet | Abubakar, Ramatu Abdulkareem Kura, Kabiru Maitama Ringim, Kabiru Jinjiri |
| author_sort | Abubakar, Ramatu Abdulkareem |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance. |
| first_indexed | 2025-11-14T22:38:25Z |
| format | Article |
| id | uitm-29125 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:38:25Z |
| publishDate | 2018 |
| publisher | Universiti Teknologi MARA Cawangan Selangor |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-291252020-04-06T04:42:57Z https://ir.uitm.edu.my/id/eprint/29125/ Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim jibe Abubakar, Ramatu Abdulkareem Kura, Kabiru Maitama Ringim, Kabiru Jinjiri Total quality management. Benchmarking By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance. Universiti Teknologi MARA Cawangan Selangor 2018 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29125/1/29125.pdf Abubakar, Ramatu Abdulkareem and Kura, Kabiru Maitama and Ringim, Kabiru Jinjiri (2018) Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE) <https://ir.uitm.edu.my/view/publication/Journal_of_International_Business,_Economics_and_Entrepreneurship_=28JIBE=29.html>, 3 (1). pp. 10-20. ISSN 2550-1429 |
| spellingShingle | Total quality management. Benchmarking Abubakar, Ramatu Abdulkareem Kura, Kabiru Maitama Ringim, Kabiru Jinjiri Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim |
| title | Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim |
| title_full | Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim |
| title_fullStr | Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim |
| title_full_unstemmed | Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim |
| title_short | Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim |
| title_sort | total quality management, firm performance, and the moderating role of competitive intensity / ramatu abdulkareem abubakar, kabiru maitama kura and kabiru jinjiri ringim |
| topic | Total quality management. Benchmarking |
| url | https://ir.uitm.edu.my/id/eprint/29125/ |