Customer satisfaction and service quality of spa in Penang / Suria Sulaiman... [et al.]

QR Code

Customer satisfaction and service quality of spa in Penang / Suria Sulaiman... [et al.]

Spa and wellness tourism are one of the famous and competitive industries compared to the other industries in Malaysia. Recently, spa and wellness tourism has been rapid growth in this country in and this kind of service has been advocated due to health tourism packages. Customer that consumes a pro...

Full description

Bibliographic Details
Main Authors:	Sulaiman, Suria, Mohd Asri, Dian Aszyanti Atirah, Azmi, Azila, Mohamad Khamis, Nor Fazllina
Format:	Article
Language:	English
Published:	Universiti Teknologi Mara Cawangan Pulau Pinang 2020
Subjects:	Customer services. Customer relations Research Methodology
Online Access:	https://ir.uitm.edu.my/id/eprint/28818/

Similar Items

The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya
by: Yahaya, Ielda Suraya
Published: (2009)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin
by: Che Husin, Rosharizan
Published: (2008)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
by: Abu Zaireen, Nadiah
Published: (2013)

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat
by: Bulat, Rohana
Published: (2019)

Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi
by: Jailani, Nur Shafeeka, et al.
Published: (2018)

Commercial - customers satisfaction in Islamic banking scheme : a case study in Kedah / Noorsaliza Zainal, Zulkafli Mohd. Yusof, Marwan Hashim... [et.al.]
by: Mohd. Yusof, Zulkafli, et al.
Published: (2005)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
by: Cho, Sin Win, et al.
Published: (2019)

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]
by: Alias, Muhammad Tarmizie, et al.
Published: (2010)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
by: Mohamad Nasir, Nur Fatin Atiqah, et al.
Published: (2013)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad
by: Mohd Saad, Norsaliza
Published: (2006)

Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari
by: Che Din, Mohd Nazib, et al.
Published: (2018)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
by: Othman, Zulhan
Published: (2015)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
by: Abdul Rahman, Nor Irwani
Published: (2015)

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
by: Ramli, Ida Aziaty
Published: (2008)

The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias
by: Alias, Zuraini
Published: (2017)

A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry
by: Jefrry, Zahrul Hisyam
Published: (2015)

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
by: Agbemabiese, George Cudjoe
Published: (2018)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
by: Ramli, Suriana
Published: (2017)

Service quality and customer satisfaction towards banking sector: A case study of Bank Persatuan / Aliya Huda Ismail
by: Ismail, Aliya Huda
Published: (2015)

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee
by: Zainuddin, Anizah, et al.
Published: (2017)

The significant of a wayfinding plan for Jong’s crocodile farm and zoo as a factor to add customer satisfaction / Alex Anderian Geling
by: Geling, Alex Anderian
Published: (2013)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]
by: Ismail, Norisfarizan, et al.
Published: (2010)

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
by: Abang Abdulrahman, Abang Zainoren
Published: (2012)

Warranty and its effect towards customer satisfaction in Malaysia’s electronic industry / Mohd Rizaimy Shaharudin... [et al.]
by: Shaharudin, Mohd Rizaimy, et al.
Published: (2011)

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]
by: Arshad, Afizana Izura, et al.
Published: (2010)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]
by: Mahadi, Mohamad Noor Faiez, et al.
Published: (2010)

A study on the association between job-related motivational factors and job satisfaction. Job satisfaction among rank-and-file officers of the Royal Customs Department. A case study at Port Klang Selangor, Malaysia / Nur Ainisa Arifin
by: Arifin, Nur Ainisa
Published: (2003)

Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid
by: Abdul Rashid, Mas Anom
Published: (2012)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
by: Jaid, Nor Hilmi
Published: (1998)

The Doctoral Research Abstracts: modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah
by: Abdullah, Noordini
Published: (2016)

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
by: Raja Harun, Tengku Wasimah
Published: (2011)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
by: Mohamad Royani, Nurul Syamihah
Published: (2016)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
by: Abd Aziz, Norazilla
Published: (2010)

A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]
by: Akbar, Jamaludin, et al.
Published: (2006)

A case study on perceived waiting time, customer satisfaction and repatronization at Kentucky Fried Chicken (KFC), i-City, Section 7, Shah Alam / Wan Nur Farhana Wan Sazali and Maisarah Mazlan
by: Wan Sazali, Wan Nur Farhana, et al.
Published: (2013)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah
by: Hamzah, Hazlina
Published: (2010)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
by: Karim, Norain
Published: (2011)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
by: Mohd Ayub, Siti Hajjar
Published: (2015)