The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.]
Employee turnover in the hotel industry is an alarming issue. Due to the challenging job nature, employees have been jumping from one organization to another. This study aims to offer an alternative approach toward factors that lead to employee satisfaction, thus retain them with the organization. E...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi Mara Cawangan Pulau Pinang
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/28803/ |
| _version_ | 1848807128559517696 |
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| author | Mohd Said, Noraslinda Hamir, Norhamizan Fadzil, Hashim Abdul Hakim, Fairuz Sulaiman, Suria Mohd Yunus, Nurdayanah |
| author_facet | Mohd Said, Noraslinda Hamir, Norhamizan Fadzil, Hashim Abdul Hakim, Fairuz Sulaiman, Suria Mohd Yunus, Nurdayanah |
| author_sort | Mohd Said, Noraslinda |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Employee turnover in the hotel industry is an alarming issue. Due to the challenging job nature, employees have been jumping from one organization to another. This study aims to offer an alternative approach toward factors that lead to employee satisfaction, thus retain them with the organization. Employees satisfaction and loyalty provides significant similarities and also differences in the context of hospitality environment. This study will help the organization in providing an insight for management in the hospitality industry so that the management can re-establish their compensation and rewards program, re-evaluate the benefits given to the employees and also improving employee's work policies, to ensure a more satisfied employees and resulted in loyalty to the respective organization. Through compilation of previous literature, this study identifies the factors that affect the job satisfaction towards employees’ loyalty in hotel industry. The study outlined the factors that relate to employee’s satisfaction in hotel organization based on the compensation, rewards, job security and working environment. |
| first_indexed | 2025-11-14T22:37:54Z |
| format | Article |
| id | uitm-28803 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:37:54Z |
| publishDate | 2020 |
| publisher | Universiti Teknologi Mara Cawangan Pulau Pinang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-288032020-03-26T04:50:31Z https://ir.uitm.edu.my/id/eprint/28803/ The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] Mohd Said, Noraslinda Hamir, Norhamizan Fadzil, Hashim Abdul Hakim, Fairuz Sulaiman, Suria Mohd Yunus, Nurdayanah Labor. Work. Working class By industry or trade Job satisfaction Employee turnover in the hotel industry is an alarming issue. Due to the challenging job nature, employees have been jumping from one organization to another. This study aims to offer an alternative approach toward factors that lead to employee satisfaction, thus retain them with the organization. Employees satisfaction and loyalty provides significant similarities and also differences in the context of hospitality environment. This study will help the organization in providing an insight for management in the hospitality industry so that the management can re-establish their compensation and rewards program, re-evaluate the benefits given to the employees and also improving employee's work policies, to ensure a more satisfied employees and resulted in loyalty to the respective organization. Through compilation of previous literature, this study identifies the factors that affect the job satisfaction towards employees’ loyalty in hotel industry. The study outlined the factors that relate to employee’s satisfaction in hotel organization based on the compensation, rewards, job security and working environment. Universiti Teknologi Mara Cawangan Pulau Pinang 2020-01 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/28803/1/AJ_NORASLINDA%20MOHD%20SAID%20EAJ%20P%2020.pdf Mohd Said, Noraslinda and Hamir, Norhamizan and Fadzil, Hashim and Abdul Hakim, Fairuz and Sulaiman, Suria and Mohd Yunus, Nurdayanah (2020) The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.]. (2020) ESTEEM Journal of Social Sciences and Humanities <https://ir.uitm.edu.my/view/publication/ESTEEM_Journal_of_Social_Sciences_and_Humanities.html>, 4. pp. 75-82. ISSN 2600-7274 http://ejssh.uitm.edu.my |
| spellingShingle | Labor. Work. Working class By industry or trade Job satisfaction Mohd Said, Noraslinda Hamir, Norhamizan Fadzil, Hashim Abdul Hakim, Fairuz Sulaiman, Suria Mohd Yunus, Nurdayanah The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] |
| title | The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] |
| title_full | The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] |
| title_fullStr | The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] |
| title_full_unstemmed | The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] |
| title_short | The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.] |
| title_sort | effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / noraslinda mohd said... [et al.] |
| topic | Labor. Work. Working class By industry or trade Job satisfaction |
| url | https://ir.uitm.edu.my/id/eprint/28803/ https://ir.uitm.edu.my/id/eprint/28803/ |