The role of management commitment of service quality through job embeddedness on service recovery performance / Norhamizan Hamir

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The role of management commitment of service quality through job embeddedness on service recovery performance / Norhamizan Hamir

Service recovery is a corrective action that is carried out immediately by the service provider if the service offered went wrong. The employee is responsible to handle the situation in order to ensure that the customer who might not be satisfied with the situation that happens turns to be satisfied...

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Bibliographic Details
Main Authors:	Hamir, Norhamizan, Salleh, Rashid, Mohd Said, Noraslinda, Ariffin, Hashim Fadzil, Ahmad, Zamri
Format:	Article
Language:	English
Published:	Universiti Teknologi Mara Cawangan Pulau Pinang 2020
Subjects:	HD Industries. Land use. Labor Management. Industrial Management Knowledge management. Organizational learning
Online Access:	https://ir.uitm.edu.my/id/eprint/28797/

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