The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli

QR Code

The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli

I choose the Service Quality Management as the topic of my study because the concept of service quality is the main attention in Kluang Mall as the new shopping mall in Kluang. Mall operation is increasingly recognizing that the environment significantly affects product evaluation, satisfaction and...

Full description

Bibliographic Details
Main Author:	Ramli, Norshazliza
Format:	Student Project
Language:	English
Published:	2009
Subjects:	Consumer satisfaction Shopping centers. Shopping malls
Online Access:	https://ir.uitm.edu.my/id/eprint/28769/

Similar Items

The impact of servicescape towards repatronage intentions among Generation Y in shopping malls in Bandaraya Melaka / Muhammad Faiz Mustafa
by: Mustafa, Muhammad Faiz
Published: (2016)

The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba
by: Mohd Faizal, Faizattul Dara Naquiah, et al.
Published: (2013)

Factors influencing customers visiting shopping malls in Kuala Lumpur / Azlina Shahabuddin and Noor Rosnani Osman
by: Shahabuddin, Azlina, et al.
Published: (2015)

The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail
by: Ismail, Siti Radhiah
Published: (2014)

A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim
by: Ibrahim, Siti Fatimah
Published: (2013)

Consumer attitude toward shopping malls : a study on consumer activities inside shopping malls and consumer shopping orientations
by: Karumanan, Malathi
Published: (2000)

A study on the effectiveness of the utilization of gondola ends at Gents and Sports Department Giant Cash and Carry Subang / Azamimah Muhadi
by: Muhadi, Azamimah
Published: (1998)

Mall Mania in India: Changing Consumer Shopping Habits
by: Taneja, Kanika
Published: (2007)

Users' satisfaction on parking facility in shopping complexes in Penang / Siti Zulaikha Wan Ibrahim
by: Siti Zulaikha, Wan Ibrahim
Published: (2018)

Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi
by: Wilfred, Barbara, et al.
Published: (2014)

Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini
by: Rozaini, Fairuz Ayuni
Published: (2010)

Determinants of job satisfaction among employees at Parkson Mahkota Parade, Melaka / Halimatul Sadiah Abd. Ghafar
by: Abd. Ghafar, Halimatul Sadiah
Published: (2013)

Tourist shopping behavior : a case of Shanghai outbound tourists / Yingzhi Guo...[et al.]
by: Guo, Yingzhi, et al.
Published: (2009)

Pengawalan vandalisme keatas rekabentuk kompleks membeli-belah / Rozliani Rosli
by: Rosli, Rozliani
Published: (2002)

Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop
by: Anin, Gloria Ann, et al.
Published: (2014)

Future potential of Plaza Angsana / Julaiyha Nasir
by: Nasir, Julaiyha
Published: (2005)

Shopping attributes towards tourists revisit intention to Melaka / Hazeera Hafezah, Noorhashimah E Rahman and Nurliyana Syazwani Zulkefli
by: Hafezah, Hazeera, et al.
Published: (2013)

Marketing mix strategy that influences customer purchase intention in Melaka Mall Shopping Complex / Nik Nor Shafini Che Hassan
by: Che Hassan, Nik Nor Shafini
Published: (2009)

Effect of mall environment on consumer buying behavior in Melaka City / Nabila Ahmad
by: Ahmad, Nabila
Published: (2018)

Shopper’s preferences towards shopping mall: a study at Plaza Kotaraya / Syed Khamarrulariffin Syed Jaffar
by: Syed Jaffar, Syed Khamarrulariffin
Published: (2010)

Customers' perceptions towards Mid Valley Megamall's servicescapes in 2008 / Nur Fazliana Mohd Zuki
by: Mohd ZukiNur Fazliana Mohd Zuki, Nur Fazliana
Published: (2008)

A study on the effectiveness of promotional tools practiced by Parkson Grand Mahkota Parade / Nursyahriah Aini Khirudin
by: Khirudin, Nursyahriah Aini
Published: (2014)

The effectiveness of tamagotchi purchase with purchase (PWP) promotion at Parkson Grand Sungei Wang Plaza, Kuala Lumpur / Anita Daud
by: Daud, Anita
Published: (1997)

The influence of brand on shopping at Melaka Mall Sdn Bhd / Muhammad Iberahim
by: Iberahim, Muhammad
Published: (2014)

Preferences For Interior Public Spaces In Kuala Lumpur Shopping Malls
by: Fazle Moula, Fazilah
Published: (2009)

The influence of CSR in branding towards Melaka Mall Sdn Bhd / Mohd Akmaludin Azizi
by: Azizi, Mohd Akmaludin
Published: (2009)

Dual shopping mall intercept surveys as a research method to investigate Malaysian consumers store choice preferences
by: Batt, Peter, et al.
Published: (2011)

Malaysians’ popular online shopping websites during movement control order (MCO)
by: Isa, Khairunesa, et al.
Published: (2020)

To investigate the significance of marketing mix (7P’s) that influences the consumer selection of shopping centers in Melaka Tengah / Stephanie Unyang George and Suliza Lambu
by: George, Stephanie Unyang, et al.
Published: (2014)

Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris
by: Mohamed Aris, Fathilah
Published: (2007)

Place-based assessment of sociability of shopping streets in the Kuala Lumpur City Centre, Malaysia
by: Rakhshanifar, Mahboubeh
Published: (2019)

The effectiveness of loyalty card toward customers loyalty. a case study: Aeon Bandaraya Melaka / Siti Nur Amalina Mohd Zayadi and Nur Aryanni Mohd Fauzy Yeo
by: Mohd Zayadi, Siti Nur Amalina, et al.
Published: (2015)

Students satisfaction using Bay Salam in purchasing attire through online shopping / Nur Elyana Rosli
by: Rosli, Nur Elyana
Published: (2019)

Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli
by: Ramli, Norhazwani
Published: (2015)

Bending collapse and energy absorption of conventional and insert-reinforced closed-hat-section beams / Hafizan Hashim
by: Hashim, Hafizan
Published: (2017)

Calibration and modelling of active force control parameters using PV position control / Aminnudin Ngah Dimon
by: Ngah Dimon, Aminnudin
Published: (2009)

“Factors that influence the channel switching intention of the consumers in Bangladesh towards online grocery shopping: the moderating effect of the fear of Covid-19”
by: Furkan, Mohammed
Published: (2022)

A case study on the implementation of design in advertising muslimah salon Malaysia / Nur Liyana Azlan
by: Azlan, Nur Liyana
Published: (2015)

Practical Development Of An Open Architecture Personal Computer-Based Numerical Control (Oapc-Nc) System [TJ1189. P535 2005 f rb].
by: Pang, Tze Hong
Published: (2005)

The role of “Marketing and education Unit Park” in the development of parks in Putrajaya / Siti Mashita Ramli
by: Ramli, Siti Mashita
Published: (2010)