Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki

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Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki

Customer satisfaction is the individual’s perception of the performance of the product or service in relation to his or her expectations. Every customer will have drastically different expectations. Basically, the concept of customer satisfaction is an expectation. A customer whose experiences fall...

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Bibliographic Details
Main Author:	Mat Zaki, Norsham Azeanti
Format:	Student Project
Language:	English
Published:	2009
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/28768/

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