Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad

Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad

The study was conduct to examine the level of customer satisfaction based on the service quality that provide by the PNB Darby Park Hotel. The sample of 50 questionnaires gathered from the foreign customers using the service that provide by Darby Park. The outcomes of data analysis answer the resear...

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Bibliographic Details
Main Author: Fuad, Nor Fadillah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2011
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/28653/

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