The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff

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The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff

The purpose of this study is to identify the effect of service quality on satisfaction of service recipients at International Youth Centre. The research is based on a sample of 105 respondents. The results show that empathy and tangibility have significant impact on satisfaction of service recipient...

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Bibliographic Details
Main Author:	Mohd Ariff, Anis Natasha
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2020
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/28486/

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