The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff
The purpose of this study is to identify the effect of service quality on satisfaction of service recipients at International Youth Centre. The research is based on a sample of 105 respondents. The results show that empathy and tangibility have significant impact on satisfaction of service recipient...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/28486/ |
| _version_ | 1848807051946360832 |
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| author | Mohd Ariff, Anis Natasha |
| author_facet | Mohd Ariff, Anis Natasha |
| author_sort | Mohd Ariff, Anis Natasha |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The purpose of this study is to identify the effect of service quality on satisfaction of service recipients at International Youth Centre. The research is based on a sample of 105 respondents. The results show that empathy and tangibility have significant impact on satisfaction of service recipients of International Youth Centre. It involves the process of conducting the research such as determining the sample, the reliability and validity of questionnaire and including the research design, sampling technique, and data collection method also involving primary data, secondary sources and data analysis technique. The main objectives of this study is to study the relationship between SERVQUAL dimensions and satisfaction of service recipients at International Youth Centre as well as to study the most significant factor that has impact on service recipients at International Youth Centre. The strongest relationship is between tangibility and satisfaction of service recipients. |
| first_indexed | 2025-11-14T22:36:41Z |
| format | Student Project |
| id | uitm-28486 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:36:41Z |
| publishDate | 2020 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-284862020-02-27T04:15:17Z https://ir.uitm.edu.my/id/eprint/28486/ The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff Mohd Ariff, Anis Natasha Consumer satisfaction Customer services. Customer relations The purpose of this study is to identify the effect of service quality on satisfaction of service recipients at International Youth Centre. The research is based on a sample of 105 respondents. The results show that empathy and tangibility have significant impact on satisfaction of service recipients of International Youth Centre. It involves the process of conducting the research such as determining the sample, the reliability and validity of questionnaire and including the research design, sampling technique, and data collection method also involving primary data, secondary sources and data analysis technique. The main objectives of this study is to study the relationship between SERVQUAL dimensions and satisfaction of service recipients at International Youth Centre as well as to study the most significant factor that has impact on service recipients at International Youth Centre. The strongest relationship is between tangibility and satisfaction of service recipients. Faculty of Business and Management 2020 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/28486/1/PPb_ANIS%20NATASHA%20MOHD%20ARIFF%20BM%20M%2020_5.pdf Mohd Ariff, Anis Natasha (2020) The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. (2020) [Student Project] <http://terminalib.uitm.edu.my/28486.pdf> (Unpublished) |
| spellingShingle | Consumer satisfaction Customer services. Customer relations Mohd Ariff, Anis Natasha The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff |
| title | The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff |
| title_full | The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff |
| title_fullStr | The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff |
| title_full_unstemmed | The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff |
| title_short | The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff |
| title_sort | effect of service quality on satisfaction of service recipients at international youth centre / anis natasha mohd ariff |
| topic | Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/28486/ |