A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin

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A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin

This research presents a study, which was sought to take steps towards increasing both knowledge of how customers’ perceived the service quality delivered by the main counter of SSM and at the same time examines the distribution towards the service quality of main counter at SSM Melaka. Main counter...

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Bibliographic Details
Main Author:	Zainuddin, Noormaslifah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2009
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/28344/

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