The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin
This first chapter is an overview of the research study that discussed the background of the study, background of organization, problem statement stating the problem of customers’ satisfaction towards Out Going Inspection (OGI) at UMW Advantech, the research objective and research question which the...
| Main Author: | Nordin, Norahayu |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2011
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/28210/ |
Similar Items
Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
by: Zainudin, Syazwani
Published: (2011)
by: Zainudin, Syazwani
Published: (2011)
A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali
by: Ghazali, Norhaini
Published: (2011)
by: Ghazali, Norhaini
Published: (2011)
A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris
by: ldris, Noor Affendy
Published: (2001)
by: ldris, Noor Affendy
Published: (2001)
Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli
by: Ku Muhamad, Ku Muhamad Ariffuddin, et al.
Published: (2016)
by: Ku Muhamad, Ku Muhamad Ariffuddin, et al.
Published: (2016)
Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)
A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
by: Omar, Normayanti
Published: (2001)
by: Omar, Normayanti
Published: (2001)
Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin
by: Mohd Zin, Nurul Aida
Published: (2012)
by: Mohd Zin, Nurul Aida
Published: (2012)
Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun
by: Harun, Hashidah
Published: (2009)
by: Harun, Hashidah
Published: (2009)
The impact of flexible working hours towards
employee's productivity at Felda D'saji Sdn.
Bhd., Kuala Lumpur / Assma Nuraina Anuwar
by: Anuwar, Assma Nuraina
Published: (2018)
by: Anuwar, Assma Nuraina
Published: (2018)
The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang
by: Bujang, Norlisha
Published: (2010)
by: Bujang, Norlisha
Published: (2010)
Customer relationship management Celcom (Malaysia) Sdn Bhd
by: Abdul Aziz, Sharizan
Published: (2002)
by: Abdul Aziz, Sharizan
Published: (2002)
A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan
by: Raujan, Siti Zanita
Published: (2010)
by: Raujan, Siti Zanita
Published: (2010)
Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
by: Abang Abdulrahman, Abang Zainoren
Published: (2012)
by: Abang Abdulrahman, Abang Zainoren
Published: (2012)
Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)
The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan
by: Sahidan, Nur Solatul Ima
Published: (2008)
by: Sahidan, Nur Solatul Ima
Published: (2008)
Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
by: Aldaihani, Faraj Mazyed Faraj
Published: (2021)
by: Aldaihani, Faraj Mazyed Faraj
Published: (2021)
Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin
by: Zainudin, Afeira Helena
Published: (2008)
by: Zainudin, Afeira Helena
Published: (2008)
The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail
by: Mamat, Mazlina, et al.
Published: (2013)
by: Mamat, Mazlina, et al.
Published: (2013)
A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
by: Zakaria, Hasbullah
Published: (2008)
by: Zakaria, Hasbullah
Published: (2008)
A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
by: Jaid, Nor Hilmi
Published: (1998)
by: Jaid, Nor Hilmi
Published: (1998)
Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
by: Raja Harun, Tengku Wasimah
Published: (2011)
by: Raja Harun, Tengku Wasimah
Published: (2011)
A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
by: Mohamad Royani, Nurul Syamihah
Published: (2016)
by: Mohamad Royani, Nurul Syamihah
Published: (2016)
Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
by: Abd Aziz, Norazilla
Published: (2010)
by: Abd Aziz, Norazilla
Published: (2010)
The impact of customer relationship management strategies on customer satisfaction under e-commerce platforms
by: Ding, Duo
Published: (2024)
by: Ding, Duo
Published: (2024)
The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal
by: Zainal, Nur Farezza
Published: (2011)
by: Zainal, Nur Farezza
Published: (2011)
Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah
by: Hamzah, Hazlina
Published: (2010)
by: Hamzah, Hazlina
Published: (2010)
Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
by: Karim, Norain
Published: (2011)
by: Karim, Norain
Published: (2011)
Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
by: Mohd Ayub, Siti Hajjar
Published: (2015)
by: Mohd Ayub, Siti Hajjar
Published: (2015)
The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
by: Halim, Siti Salwa
Published: (2015)
by: Halim, Siti Salwa
Published: (2015)
Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili
by: Roslaili, Lily Suryana
Published: (2011)
by: Roslaili, Lily Suryana
Published: (2011)
Customer purchase intention towards Takaful Insurance of Perbadanan Melaka Holdings Sdn. Bhd. (PMH) / Shahrizal Shamsuddin and Mat Faris Mohd Taib
by: Shamsuddin, Shahrizal, et al.
Published: (2018)
by: Shamsuddin, Shahrizal, et al.
Published: (2018)
The influence of design and typography on packaging effectiveness in the perception of the customers
(radix fried chicken) / Mohd Ikhmal Fadzil
by: Fadzil, Mohd Ikhmal
Published: (2010)
by: Fadzil, Mohd Ikhmal
Published: (2010)
Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif
by: Md. Hanif, Nur Aliaa Diyana
Published: (2018)
by: Md. Hanif, Nur Aliaa Diyana
Published: (2018)
A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin
by: Zainuddin, Noormaslifah
Published: (2009)
by: Zainuddin, Noormaslifah
Published: (2009)
A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
by: Mohd Sharif, Nadiah
Published: (2010)
by: Mohd Sharif, Nadiah
Published: (2010)
Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
by: Abas, Nurliyana
Published: (2014)
by: Abas, Nurliyana
Published: (2014)
Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
by: Cho, Sin Win, et al.
Published: (2019)
by: Cho, Sin Win, et al.
Published: (2019)
Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]
by: Ismail, Norisfarizan, et al.
Published: (2010)
by: Ismail, Norisfarizan, et al.
Published: (2010)
A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
by: Haron, Md Azmi
Published: (2001)
by: Haron, Md Azmi
Published: (2001)
A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor
by: Seridaran, Sharlini, et al.
Published: (2021)
by: Seridaran, Sharlini, et al.
Published: (2021)
Similar Items
-
Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
by: Zainudin, Syazwani
Published: (2011) -
A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali
by: Ghazali, Norhaini
Published: (2011) -
A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris
by: ldris, Noor Affendy
Published: (2001) -
Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli
by: Ku Muhamad, Ku Muhamad Ariffuddin, et al.
Published: (2016) -
Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)