Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah

QR Code

Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah

The title of this project paper is “Satisfaction of Customers towards Claims Management Process at Anika Insurance Brokers Sdn Bhd. The objective of this research is to identify level of customer satisfaction and also to rank factors that contribute to satisfaction of customers towards claims manage...

Full description

Bibliographic Details
Main Author:	Abdullah, Norhayati
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Consumer satisfaction Insurance business. Insurance management
Online Access:	https://ir.uitm.edu.my/id/eprint/27757/

Similar Items

Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
by: Yusof Lateb, Mohd Amri
Published: (2011)

The role of Anika in managing their operation as insurance broker in Malaysia / Azaziah Romli
by: Romli, Azaziah
Published: (2010)

Claims handling procedures: a case study of Marsh Insurance Brokers Sdn Bhd / Haynee Mohamad
by: Mohamad, Haynee
Published: (2010)

Study on characteristics of travel insurance plan between AXA Affin Insurance and ACE Synergy Insurance in Anika Insurance Broker Sdn Bhd / Nurul Hazren Mohd Hashim
by: Mohd Hashim, Nurul Hazren
Published: (2011)

Customer preferences in selecting insurance company through insurance brokers (Eastgate Insurance Brokers Sdn.Bhd) / Fadzillah Elliani Md Azam
by: Md Azam, Fadzillah Elliani
Published: (2010)

A study on the factors that cause delay in issuing insurance certificate of construction insurance at PNSB Insurance Brokers Sdn. Bhd. (PIBSB) / Muhammad Akmal A. Halim
by: A. Halim, Muhammad Akmal
Published: (2011)

Group hospital and surgical insurance: a case study on customer satisfaction towards the insurer / Muhammad Afiq Khalid
by: Khalid, Muhammad Afiq
Published: (2010)

A study on future roles of insurance brokers from customer-oriented perspective / Nor Jamila Hamdan
by: Hamdan, Nor Jamila
Published: (2010)

KSDC as an insurance consultant for Kedah Darul Aman state government – "Trans Eastern Kedah Interland Highway project from Durian Burung to Kupang, Kedah". Case study: KSDC Insurance Brokers Sdn Bhd / Nurul Atiqah Marzuki
by: Marzuki, Nurul Atiqah
Published: (2010)

Factors contributing the delay in claim settlement towards motor insurance claim / Mustaizah Mohd Ghazi
by: Mohd Ghazi, Mustaizah
Published: (2011)

Factors that affecting claim rejection at Takaful Ikhlas Sdn Bhd within 2007 to 2009 / Muhammad Nasyar Abdul Rahman
by: Abdul Rahman, Muhammad Nasyar
Published: (2011)

A study on the factor that contribute to group hospital & surgical insurance claim denial / Suraya Salehuddin
by: Salehuddin, Suraya
Published: (2010)

Customer’s satisfaction towards service quality of life insurance products at MCIS Zurich in Melaka Branch / Siti Nur Syuhada Mustapa
by: Mustapa, Siti Nur Syuhada
Published: (2011)

Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman
by: Osman, Aziroh
Published: (2011)

The factor that affecting customer satisfaction in insurance Prudential BSN Takaful / Nur Eylia Razali and Nurfatin Abdul Karim
by: Razali, Nur Eylia, et al.
Published: (2013)

Customer retention in cases involving motor insurance claim / Syuhada Nawal Syazwani Ismail
by: Ismail, Syuhada Nawal Syazwani
Published: (2010)

Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir
by: Che Mat Nasir, Noryusniza
Published: (2011)

Implementation of loss adjustment process at Crawford & Company Adjusters (M) Sdn Bhd / Azizul Huzaini Sejani
by: Sejani, Azizul Huzaini
Published: (2010)

Understanding the wakeel’s roles of family Takaful as an intermediary at Takaful Ikhlas Sdn Bhd / Mohd Azman Pauzi
by: Pauzi, Mohd Azman
Published: (2011)

A study of factors that influence health insurance coverage towards employees at Petronas Carigali Sdn Bhd / Nurhamidah Hizam
by: Hizam, Nurhamidah
Published: (2015)

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli
by: Tengku Hashim Badli, Tengku Muhammad Hazwan
Published: (2011)

Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof
by: Yusof, Nurul Nadia
Published: (2010)

A comparative study of the marketing strategies adopted by the conventional insurers and Islamic insurers./ Maznah Wan Omar…[et al.]
by: Wan Omar, Maznah, et al.
Published: (2003)

The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali
by: Mohd Razali, Norhayu
Published: (2015)

A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar
by: Abu Bakar, Nor Asmarina
Published: (2011)

Empirical investigation towards insurance client investment pattern and factors influence insurance client loyalty and insurance agent sales performance / Mohd Syafig Mohamed Yunus
by: Mohamed Yunus, Mohd Syafig
Published: (2014)

General Takaful claims: An experience of Takaful operator in Malaysia / Amirul Afif Muhamat, Mohamad Nizam Jaafar and Sharifah Faigah Syed Alwi.
by: Muhamat, Amirul Afif, et al.
Published: (2017)

A study on the level of understanding among insurance practitioners towards the basic principles of insurance / Azizul Mohamad Nor
by: Mohamad Nor, Azizul
Published: (2010)

Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar
by: Abu Bakar, Nor Asma
Published: (2010)

Factors that contribute insurance fraud / Nur Hamizah Jaffar Sedik and Siti Shakila Anura Rosli
by: Jaffar Sedik, Nur Hamizah, et al.
Published: (2013)

The factors that contribute to the significant growth toward Medical and Health Insurance (MHI) product / Shazwani Muda
by: Muda, Shazwani
Published: (2011)

Understanding, perceptions and reliance of financial statements among Malaysian insurance policy holders / Zuraidah Mohd Sanusi ... [et al.]
by: Mohd Sanusi, Zuraidah, et al.
Published: (2004)

Determinants of customer awareness towards insurance products in MCIS Zurich Melaka / Nur Azean Sholehah Aziz
by: Aziz, Nur Azean Sholehah
Published: (2011)

A comparative study between conventional insurance and Islamic Takaful in Prudential Assurance Malaysia Berhad Melaka Branch / Nur Ain Aziz
by: Aziz, Nur Ain
Published: (2009)

Enhancing customer perception and satisfaction: factors influencing customer service quality towards takaful insurance at Etiqa Takaful Berhad Temerloh / Farah Adibah Abdul Razak
by: Abdul Razak, Farah Adibah
Published: (2010)

The awareness of the policyholders towards understanding the functions of insurance policy they bought: case study at Allianz General Insurance Company (Malaysia) Berhad, Kota Bharu Branch / Nurul Farhana Mohamad Nawawi
by: Mohamad Nawawi, Nurul Farhana
Published: (2011)

Determinants of retention among insurance agents at Prudential Assurance Malaysia Berhad (PAMB) / Siti Sakina Roslee and Muhammad Iqbal Alhafiz Mohd Azam
by: Roslee, Siti Sakina, et al.
Published: (2016)

Factors affecting Y Generation buying life Takaful Insurance / Siti Noratikah Abdullah
by: Abdullah, Siti Noratikah
Published: (2015)

Organizational factors as driver of salespeople customer-orientation behaviour: A look at Malaysian life insurance agents / Nor Azila Mohd Noor and Azli Muhamad
by: Mohd Noor, Nor Azila, et al.
Published: (2006)

A study on level of public awareness of takaful insurance in Malaysia / Nor Hazirah Ab Kadir and Nur Hazwani Abdul Rahman
by: Ab Kadir, Nor Hazirah, et al.
Published: (2013)