Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail
A rapidly changing competitive landscape and dynamic customer expectations require construction firms to seek flexibility in product and service development. Product, product quality, keeping delivery commitments, pricing, responsiveness and ability, and communication emerge as effective ways to qui...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2009
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/27473/ |
| _version_ | 1848806783475253248 |
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| author | Nik Ismail, Nik Hasnita |
| author_facet | Nik Ismail, Nik Hasnita |
| author_sort | Nik Ismail, Nik Hasnita |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | A rapidly changing competitive landscape and dynamic customer expectations require construction firms to seek flexibility in product and service development. Product, product quality, keeping delivery commitments, pricing, responsiveness and ability, and communication emerge as effective ways to quickly develop products and services that meets competitive challenges and satisfy customer demands. Product flexibility enables firms to fully explore various product definitions and ideas and allows firms to gather customers’ feedback and investigate design feasibility. Product Quality gains customer trust, provides good service and goods in reasonable price. Responsiveness, ability and good communication among employees produce sales services to satisfy customers. Using data from other construction firms, this research is focuses on customer satisfaction at the in Al-Hidayah Group that relates to products, product quality, pricing, keeping delivery commitments as well as responsiveness and ability, and communication. The Research Methodology used gave a systematic planning required at all stages of the research process. The researcher uses exploratory, descriptive and causal relationships as their research design in conducting the research. The researcher also uses the Systematic Sampling being the most efficient sampling design as their technique. They used telephone and email interviews to collect the data. Customer satisfaction, therefore, becomes a very relevant topic that makes Al-Hidayah Group's research important. According to the findings, the researcher expects that the price is the cause of customer dissatisfaction because the rental price was increase during the economic crisis. But after research complete, researcher found that keeping delivery commitment are the most influence towards Al-Hidayah Group’s service rental and following product or service and product quality. |
| first_indexed | 2025-11-14T22:32:25Z |
| format | Student Project |
| id | uitm-27473 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:32:25Z |
| publishDate | 2009 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-274732020-04-17T11:17:59Z https://ir.uitm.edu.my/id/eprint/27473/ Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail Nik Ismail, Nik Hasnita HF Commerce Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction A rapidly changing competitive landscape and dynamic customer expectations require construction firms to seek flexibility in product and service development. Product, product quality, keeping delivery commitments, pricing, responsiveness and ability, and communication emerge as effective ways to quickly develop products and services that meets competitive challenges and satisfy customer demands. Product flexibility enables firms to fully explore various product definitions and ideas and allows firms to gather customers’ feedback and investigate design feasibility. Product Quality gains customer trust, provides good service and goods in reasonable price. Responsiveness, ability and good communication among employees produce sales services to satisfy customers. Using data from other construction firms, this research is focuses on customer satisfaction at the in Al-Hidayah Group that relates to products, product quality, pricing, keeping delivery commitments as well as responsiveness and ability, and communication. The Research Methodology used gave a systematic planning required at all stages of the research process. The researcher uses exploratory, descriptive and causal relationships as their research design in conducting the research. The researcher also uses the Systematic Sampling being the most efficient sampling design as their technique. They used telephone and email interviews to collect the data. Customer satisfaction, therefore, becomes a very relevant topic that makes Al-Hidayah Group's research important. According to the findings, the researcher expects that the price is the cause of customer dissatisfaction because the rental price was increase during the economic crisis. But after research complete, researcher found that keeping delivery commitment are the most influence towards Al-Hidayah Group’s service rental and following product or service and product quality. Faculty of Business and Management 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/27473/1/PPb_NIK%20HASNITA%20NIK%20ISMAIL%20BM%20M%2009_5.pdf Nik Ismail, Nik Hasnita (2009) Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail. (2009) [Student Project] <http://terminalib.uitm.edu.my/27473.pdf> (Unpublished) |
| spellingShingle | HF Commerce Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Nik Ismail, Nik Hasnita Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail |
| title | Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail |
| title_full | Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail |
| title_fullStr | Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail |
| title_full_unstemmed | Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail |
| title_short | Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail |
| title_sort | customer satisfaction towards al-hidayah group’s service rental / nik hasnita nik ismail |
| topic | HF Commerce Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction |
| url | https://ir.uitm.edu.my/id/eprint/27473/ |