Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid

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Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid

This research is conducted to carry out “the comparing service quality between private and public hospital”. The main objective is to determine service quality factors that effecting customer preference. It consist of five factor of service quality that are tangibles, reliability, responsiveness, as...

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Bibliographic Details
Main Author:	Mohd Farid, Nazhatul Aini
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2009
Subjects:	Theory. Method. Relation to other subjects. Total quality management. Benchmarking Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/27460/

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