To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman
Service quality and customer satisfaction are vital to an organization which run, build devotion, expand benefit and enhance business of the organization. This proposition shows a study, in which activity is being made in enhancing service quality and customer satisfaction of Y-Centre. This is on ac...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2016
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/26773/ |
| _version_ | 1848806601141518336 |
|---|---|
| author | Junit, Mohd Norman Azaman, Mohammad Harith |
| author_facet | Junit, Mohd Norman Azaman, Mohammad Harith |
| author_sort | Junit, Mohd Norman |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Service quality and customer satisfaction are vital to an organization which run, build devotion, expand benefit and enhance business of the organization. This proposition shows a study, in which activity is being made in enhancing service quality and customer satisfaction of Y-Centre. This is on account of there was no examination led to break down the satisfaction of the customers of the organization. In principle parts are depicted five determinants of good service quality which are reliability, tangibility, assurance, responsiveness, and empathy. The intension of the examination study was to discover the relationship between service quality and customer satisfaction of Y-Centre. This exploration entitled "Relationship between service quality and customer satisfaction of Y-Centre in UTC Malacca" had been led to acquire results and discoveries. There are 170 questionnaires were circulated to the respondent and the researcher figured out how to get back completely replied of 150 questionnaires. Likewise, different wellsprings of information additionally have been use as a referral to reinforce the issues on the exploration study. This research closes with exchange on these outcomes, study impediment and proposal to the organization and future exploration headings. |
| first_indexed | 2025-11-14T22:29:31Z |
| format | Student Project |
| id | uitm-26773 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:29:31Z |
| publishDate | 2016 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-267732020-04-02T02:48:13Z https://ir.uitm.edu.my/id/eprint/26773/ To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman Junit, Mohd Norman Azaman, Mohammad Harith Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Service quality and customer satisfaction are vital to an organization which run, build devotion, expand benefit and enhance business of the organization. This proposition shows a study, in which activity is being made in enhancing service quality and customer satisfaction of Y-Centre. This is on account of there was no examination led to break down the satisfaction of the customers of the organization. In principle parts are depicted five determinants of good service quality which are reliability, tangibility, assurance, responsiveness, and empathy. The intension of the examination study was to discover the relationship between service quality and customer satisfaction of Y-Centre. This exploration entitled "Relationship between service quality and customer satisfaction of Y-Centre in UTC Malacca" had been led to acquire results and discoveries. There are 170 questionnaires were circulated to the respondent and the researcher figured out how to get back completely replied of 150 questionnaires. Likewise, different wellsprings of information additionally have been use as a referral to reinforce the issues on the exploration study. This research closes with exchange on these outcomes, study impediment and proposal to the organization and future exploration headings. Faculty of Business and Management 2016 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/26773/1/PPb_MOHD%20NORMAN%20JUNIT%20%20BM%20M%2016_5.pdf Junit, Mohd Norman and Azaman, Mohammad Harith (2016) To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. (2016) [Student Project] <http://terminalib.uitm.edu.my/26773.pdf> (Unpublished) |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Junit, Mohd Norman Azaman, Mohammad Harith To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman |
| title | To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman |
| title_full | To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman |
| title_fullStr | To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman |
| title_full_unstemmed | To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman |
| title_short | To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman |
| title_sort | to study the relationship between service quality and customer satisfaction of y- centre / mohd norman junit and mohammad harith azaman |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/26773/ |