A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam

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A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam

This study was conducted to investigate the customer satisfaction in Islamic Banking among Petronas Carigali Sdn.Bhd. Three (3) independent variables had been identified which are quality of service, behavior of the bank staff and bank image and reputation. 100 respondents had participated in this s...

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Bibliographic Details
Main Author:	Hizam, Nurhafiza
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2015
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Finance, Islamic
Online Access:	https://ir.uitm.edu.my/id/eprint/26277/

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