Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim

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Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim

This research is mainly focus on the service quality dimensions that includes tangible, reliability, responsiveness, assurance and empathy that influence tourist satisfaction at Bandar Hilir, Melaka. The objectives of this study are to identify the elements of service quality that gives impact on to...

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Bibliographic Details
Main Authors:	Mohd Koyah, Nuramirah, Ibrahim, Siti Karimah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2014
Subjects:	Travel and state. Tourism Service industries Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/26235/

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